Careers

At Mayfield Brain & Spine, our associates are the backbone of the organization. Members of our team use their talent, passion and expertise to improve the lives of those we serve. With a workforce of more than 200 and growing, Mayfield offers a variety of career opportunities, both in direct patient care and support operations. Join us today, and together we can serve patients and change lives.

Current Openings

Location: Rookwood
Reports To: Jeremy Peter, Manager, Access & Care Coordination
Status: Full time
Posted: 11.23.2022


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide front line key customer support by answering the main telephone line and directing patients, physicians, co-workers and other callers to the most appropriate resource.
    • Answer all incoming calls through the main switchboard within one to two rings.
    • Demonstrate a caring, friendly and helpful demeanor with all callers.
    • Make appropriate phone transfers to ensure that all callers reach the correct person.
    • Answer all calls with the correct greeting, being polite and professional.
    • Study and be familiar with all departments and individuals in the organization to help ensure an accurate transfer of calls.
    • Retrieve and document all phones messages from the answering service for night messages and the voice mail system throughout the day and distribute to Access Coordinators, unless the patient wants to confirm or cancel an appointment.
    • Take appropriate action for patients who want to confirm or cancel an appointment.
  • Scan all medical information received via fax into the EMR
    • Check in reports received and scan into system.
    • Scan all HIPAA Acknowledgment forms into the U drive for permanent storage.
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision-making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Requirements

  • Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching.
  • Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Access Coordination Assistant position.

Location: Rookwood
Reports To: Jeremy Peter, Director, Access Coordination
Status: Full-time
Posted: 11.30.2022

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide care coordination for patients receiving pre-appointment treatment and effective triage and process all urgent/emergent patients.
  • Provide excellent service to internal and external customers
    • Demonstrates empathetic, helpful and courteous behavior to all customers.
    • Exhibits ability to express appreciation of the customer's unique needs.
    • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern.
    • Demonstrates good listening skills.
    • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger.
    • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs.
    • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes.
    • Exercises initiative, creativity and courage to act in the best interest of the patient.
  • Effectively triage and process all urgent/emergent patients.
    • Coordinate with Access Coordination department and surgeon offices those spine patients who relate potentially emergent or progressive neurologic symptoms. Those patients will be evaluated/triaged out of the standard review process according to the established protocol.
    • Ensure that an expedited review and or appointment is completed.
    • Communicate physician disposition and instructions to the patient in a timely manner.
  • Provide Access Coordination coordination for patients receiving pre-appointment treatment.
    • Initially review the referred patient's diagnosis, medical history, and physician disposition and effectively communicate this information to the patient.
    • Direct patients to facilities listed on the Network Provider list when pre-appointment treatment is recommended and facilitate prescriptions to these facilities.
    • Assist physicians in coordination of care of spine patients with other health care professionals.
    • Refer patients to other community resources, as necessary, Pain Management, PMR, etc.
    • Communicate physician disposition and/or patient response to recommendations to the primary care or referring physician.
    • New Patient appointment scheduling with Mayfield Clinic physicians
    • Mailing of New Patient Packet and correspondence
  • Provide ongoing care coordination for patients receiving pre-appointment treatment.
    • Follow-up with patient and therapists in a timely manner to discuss patient's response to treatment, as well as obtain written progress reports
    • Communicate progress to the reviewing physician for next steps determination
    • Immediately communicate patient non-compliance with treatment recommendations to the referring physician
    • Communicate written treatment completion information to the Primary Care or referring physician if pre-treatment results in symptom resolution and patient does not require an appointment at Mayfield Clinic
  • Coordinate and execute other Priority Consult responsibilities as necessary.
  • Assist in the development, documentation and analysis of program performance.
  • Serve as a clinical resource to Access Coordination specialists, as appropriate.
  • Work effectively as a team member and share workload in an equitable manner.
  • Collaborate with other department members to facilitate effective triage of new spine patients.
  • Routinely review Priority Consult "Letters" queue to ensure timely communication.
  • Return department phone messages same day received.
  • Identify opportunities to improve physician use of the Priority Consult system.
  • Demonstrate understanding and skills in the use of office management and telephone system hardware and software.
  • Participate in departmental, interdepartmental and organizational activities and accept cross-training opportunities.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • High School Diploma
  • Minimum of two years experience in healthcare field
  • Demonstrates excellent customer service
  • Knowledge of musculo-skeletal, spine surgical diagnosis and treatment
  • Knowledge of insurance and Worker's Compensation systems
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.



Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Care Coordinator position.

Location: West Chester/Unon Centre
Reports To: Donna Bollinger, VP Operations
Status: Full time
Posted: 10.03.2022


Responsibilities

  • Reporting to the VP, Operations, bi-directionally ensure organizational expectations are cascaded to physicians, APP's, associates, and other clinical and administrative areas, while representing the needs of those same groups.
  • Responsible for the operational management of assigned clinical location(s) as well as other areas assigned such as Compliance, Telecommunications, and Electronic Health Record template design.
  • Establish work procedures and standards to improve efficiency and effectiveness geared towards ensuring superior patient care.
  • Provide input to strategic decisions that affect areas of responsibility.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Serve as a key member of the management team. Participate in strategic planning and implementation of short and long term organizational initiatives that support financial, budget and business goals.
  • Oversee daily operations of practice including but not limited to services, site policies, patient flow, staff development, performance management, and associate and physician relations.
  • Ensure site collection goals are achieved.
  • Recruit, hire and coordinate training of new associates to ensure appropriate staffing and coverage in areas of responsibilities.
  • Develop and implement managerial policies, procedures and accountability measures.
  • If assigned: MIPS (Merit-based incentive payment system): Monitor quality improvement through EMR data collection via the QPP website; implementation of process change to meet measures; communicate findings to CMS during yearly attestation period.
  • Create and modify existing EMR templates.
  • Record and maintain on-call schedule.
  • Handle patient complaints in an appropriate and timely manner.
  • Provide solutions to problems with regard to people and processes.
  • Oversee and/or approve purchase request for office and medical supplies.
  • Provide coverage for Vice President, Operations, as needed.
  • Complete projects as assigned.
  • Coordinate and manage facility issues.
  • Contribute to team effort by performing other duties as assigned.

Skills

  • High degree of leadership, tact, judgment, diplomacy, communication and decision-making skills.
  • Ability to manage people of different temperaments, backgrounds and educational levels.
  • Ability to develop, motivate and guide physicians, APP's, exempt and non-exempt team members.
  • Exceptional organizational and time management skills.
  • Strong problem solving, problem prevention and decision making skills.
  • Ability to manage and prioritize multiple tasks in a fast paced environment.
  • Working knowledge of computers and practice management software.
  • Demonstrates excellent customer service.
  • Excellent oral and written communication skills.
  • Ability to maintain composure and restore calm in a stressful situation.
  • Proven track record in employee development and retention.

Position Requirements

  • 5+ years of practice management experience required.
  • Experience in a neurosurgery practice preferred.
  • Bachelor's Degree or above required.
  • Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching. Valid Driver's License required.
  • Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Clinical Operations Manager position.

Reports To: Vice President of Finance & CFO
Location: Rookwood Office
Status: Full-time
Posted: 10.06.2020

Responsibilities

  • Manage the Revenue Cycle Management and Hospital Services Department(s).
  • Help develop, promote and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Manage the Revenue Cycle Management Department to ensure accurate and timely billing and collection of all services and related recording of charge, payment and adjustment transactions.
  • Manage the Hospital Services Department to ensure accurate and timely coding and charge posting of all hospital and facility services, including surgeries, ESI's, minor procedures and E&M.
  • Manage the denials and appeals processes for unpaid and underpaid third party claims.
  • Manage the refund and take back processes for overpaid claims by third party payers and patients, with approval and processing by Finance.
  • Provide direction to Department staff on problem claims, unresolved account balances, and payer issues.
  • Collaborate with leadership in other revenue related departments (Initial Care, Operations, Hospital Services, Information Systems, Finance, etc.) to improve revenue cycle process efficiency and effectiveness.
  • Provide orientation and ongoing Department education and training on (1) Mayfield systems, processes, procedures, and policies; and (2) healthcare trends, policies, and issues; and (3) CPT and ICD coding.
  • Manage the recruitment and retention of a high performing Department workforce in conjunction with Human Resources.
  • Measure Department and associate performance and implement performance improvement and coaching as needed. Complete annual, or more frequently as needed, associate Performance Review and Development Plans on a timely basis. Manage associate termination when appropriate.
  • Maintain knowledge and understanding of relevant business office compliance requirements sufficiently to maintain compliance and identify and resolve issues that arise.
  • Manage the resolution of self-pay balances on a timely basis, including approval of write-offs and discounts and placement of bad debts with collection agencies.
  • Monitor policies and procedures to ensure accurate and complete billing of all services. Develop new forms, policies and processes as needed. Monitor status in practice management system to ensure services are billed timely.
  • Periodically review provider E&M coding patterns and report results to provider and VP of Finance.
  • Manage the daily deposit of satellite and mail receipts and the daily reconciliation of all payments.
  • Maintain applicable system setup tables in practice management system and related software systems (e.g. insurance carrier tables, payer fee schedules, etc.).
  • Update CPT, ICD10, HCPCS, RVUs and quality codes in billing system annually. Update all billing documents for any code changes annually. Update EMR case categories as needed.
  • Create and maintain all coding edits for the practice management system (ie, ACE).
  • Manage credentialing for new and existing physicians and mid-level providers.
  • Act as liaison for third party payer representatives, billing vendors, and external contacts.
  • Respond to payer audit requests, reviewing and/or compiling chart documents to be sent.
  • Maintain effective working relationships with all Mayfield associates, hospital and referring physician staff, managed care and government payer representatives, and vendor representatives.
  • Manage staffing based on daily activities and workflow.
  • Maintain a high level of customer satisfaction with attention to timely and effective responsiveness.
  • Serve as a revenue cycle resource to physicians, managers, and associates, providing formal and informal education, as needed.
  • Collaborate as a member of the Management Team to establish and implement Mayfield's strategic plan and manage issues that arise.
  • Manage Department operating and capital expenditures versus budget.
  • Contribute to department and organizational effort by performing other duties as assigned.

Skills

  • Excellent communications, analysis, process improvement and customer service skills
  • Ability to manage people of different temperaments, backgrounds and educational qualifications
  • Ability to develop, motivate and guide team members
  • Maturity to manage challenging circumstances
  • Strong problem solving, problem prevention and decision-making skills
  • Exceptional organizational and time management skills
  • Proficiency in Word, Excel, practice management systems, and electronic medical records
  • Knowledge of CPT and ICD-10 coding for physicians
  • Knowledge of compliance related regulations including HIPAA, Medicare, and Fraud & Abuse, among others
  • Working knowledge of healthcare industry
  • Forward thinking capability with respect to future technology, process and human resource changes

Position Requirements

  • Minimum of five years' work experience with demonstrated leadership capability
  • Minimum of three years healthcare experience preferred
  • Supervisory experience preferred
  • Bachelor's degree – healthcare, accounting or finance preferred

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction and visual inspection. Hearing, Talking, Sitting, Moving, Walking, Lifting up to 10 pounds, Bending, Reaching.

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Director, Revenue Cycle Management position.

Location: Rookwood Exchange
Reports To: Lori Gulley, Director, Human Resources
Status: Full-time
Posted: 05.07.2021


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Serve as a payroll and benefit administrator as well as a subject matter expert in recruiting, employee relations, performance management, policies/procedures and associate engagement.
  • Serve as the primary point person for all payroll related activities. Including but not limited to:

  • Processing bi-weekly and ad hoc pay cycles.
  • Ensuring accuracy of all earnings, taxes and deductions.
  • Maintaining strict confidentiality of all payroll and payroll related information.
  • Serve as the primary point person for all benefit administration activities. Including but not limited to:

  • Creating New Hire Benefit Packets and conduct New Hire Orientation.
  • Ensuring online enrollment information is updated for all new hires/terms, status/salary changes, etc.
  • Partnering with benefit broker and third party providers to resolve all issues.
  • Leave of Absence Administration.
  • Ensuring the accuracy of all PTO and EIB hours and eligibility.
  • Overseeing the administration of Mayfield's Wellness and Mania Miles programs.
  • Identifying opportunities to streamline systems, processes, and tools to ensure all are efficient/effective.
  • Partner with hiring managers on all recruiting efforts, including but not limited to:

  • Source, attract and secure top talent.
  • Partnering with relevant resources (agencies, universities, professional organizations, etc.) to fill vacancies and create a talent pipeline.
  • Creating and leveraging various recruiting tools, resulting in improved candidate selection, associate retention and decreased turnover.
  • Identifying opportunities to streamline systems, processes, and tools to ensure all are efficient/effective.
  • Provide day-to-day consultation and guidance to management/associates on coaching, counseling, and career development, disciplinary actions, improving work relationships, HR policy guidance and interpretation.
  • Investigate and address employee relations issues, conduct internal investigations, including completion of appropriate documentation and investigative reports.
  • Ensure compliance with state and federal laws.
  • Leverage technology and automation when executing areas of responsibility.
  • Lead HR-related projects.
  • Other duties as assigned.

Skills

  • Demonstrated business acumen skills and understanding of business operations.
  • Strong critical thinking, problem solving, problem prevention and decision making skills.
  • Demonstrated bias for action and excellence, proactively seeking to identify opportunities for continuous improvement.
  • Collaborative, decisive and flexible; exhibits confidence and maintains composure in the face of adversity or differing opinions.
  • Highly organized with the ability to manage a large volume of detailed work, establishing priorities and meeting competing deadlines in a fast paced environment.
  • Outstanding relationship skills and deemed as highly trustworthy.
  • Outstanding communications skills.
  • Self-directed with the ability to work with minimal supervision.
  • Maintains privacy and confidentiality of all personnel and business related information.

Position Requirements

  • Bachelor's Degree in Human Resources, Business Management/Administration, Industrial Psychology or related field
  • 5+ years of HR experience, 3+ years' experience in payroll
  • Experience with employment law, benefits administration, employee relations, talent management, employee engagement and recruiting
  • Proficient in ADP Workforce Now
  • Proficient in Microsoft Office
  • HR Certification preferred

Qualified candidates should send their resume to  jobs@mayfieldclinic.com. Please be sure to indicate you are applying for the Human Resources Consultant position.

Location: Rookwood
Reports To: Manager, Marketing & Communications
Status: Full-time
Posted: 06.15.2022

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Plan, coordinate and implement all medical education and CME courses, patient and consumer education programming, online webinar and presentation activities for Mayfield Clinic, its physicians and related entities. Secure funding and establish/maintain budgets in a fiscally responsible manner.
  • Provide copy editing and proofreading of manuscripts / protocols for organization, grammar, spelling, punctuation, consistency, flow, style, formatting, clarity, and accuracy. Handle online journal submissions, peer review responses, and production proofs for authors. Collaborate with physicians and other health care providers, clinical research team, and medical illustrators.
  • Plan, coordinate and implement all medical education and CME courses and symposia for Mayfield Clinic, the Mayfield Education and Research Foundation (MERF), and related entities, including brochure mailings, scientific presentation planning with physicians, budgeting, exhibitors, and reservations/facility logistics. Also coordinate any related social events. Some weekend and evening hours required.
  • This position secures on average about $250,000/year in registrations, sponsorships, grants, and exhibit fees. Establish relationships with various vendors to build awareness of our programs and services. Use good judgement to identify potential vendors for various educational events and determine if the vendor is a good candidate for grant, sponsorship, or exhibitor. Use discretion in determining which vendors are appropriate for various events, in order to gain the largest funding from each vendor.
  • Develop and maintain an annual plan for webinars and patient/consumer education programming, including market research on subjects, identification, vetting and training of presenters on technology or platform, promotions, and evaluation. This also includes budget, funding, vendor recruitment, and recruitment of corporate partners. Some weekend and evening hours required.
  • Process CME application with regional or national providers, and conduct research for market need and event justification. Obtain CME credit, obtain and compile faculty conflict of interest statements, syllabus information, exhibitor commercial support agreement and course evaluations. Maintain record for 4 years.
  • Work with design team on all event promotions, including event brochures, digital and print advertisements, mailings, promotions, and website postings. Proofread team copy as needed.
  • Secure and manage staffing and /or volunteer needs for various courses and events (such as the Winter Clinics and Mayfield-sponsored events). Determine costs and/or mania miles per program.
  • Provide editorial services for authors throughout the cycle of academic publication, from article development to journal selection for print or open access, online submission and peer review, and production for various types of projects (e.g., abstracts, journal articles, book chapters, grant proposals, slide/poster presentations). Assist authors in preparing, editing and submitting their manuscripts, and in replying to reviews and peer responses to reviewer's recommendations. Proofread drafts, author galleys, and page proofs for publication.
  • Critically evaluate and edit biomedical manuscripts to ensure that text, tables, figures, and references are accurate, complete, and clear. Use the appropriate style guide specified by the journal publisher.
  • Coordinate figure production with medical illustrators. Work in tandem with data analyst, research teams and freelance medical writers.
  • With Clinical Research team, advise authors concerning projects that use qualitative research (e.g., interviews, questionnaires) or statistical analysis.
  • Assist with editing IRB protocols for clinical research.
  • Handle correspondence, peer reviews, and reprint requests for authors: coordinate deadlines and correspondence with journal editorial staff.
  • Maintain and regularly update the Mayfield bibliography database, editorial files on MedCom server, and Harvest project manager database.
  • Coordinate editorial efforts with the Art Director, Medical Illustrator, and Research Director related to all clinical content generated by the Medical Communications for its various clients/entities.
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Proficiency in Microsoft Word, PowerPoint, Excel, Acrobat and webinar software (e.g., GoToMeeting / Zoom / Teams).
  • Exceptional organizational skills
  • Strong attention to detail
  • Excellent written and oral communication skills
  • Strong copyediting and writing skills
  • Proficiency with audiovisual presentation hardware (Mac / PC)
  • Medical editing and journal publication experience
  • Understanding of medical research methods, working with physician authors to prepare academic articles for health care professionals and the general public.

Position Requirements

  • Education: Bachelor's degree in Communications, Marketing, English or related field required. 2-5 years experience in event planning and healthcare writing preferred.

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction and visual inspection. Hearing, Talking, Standing, Sitting, Walking, Lifting up to 30 pounds, Bending, Reaching. Valid Driver's License and clean driving record.

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Events & Publications Specialist position.

Location: Rookwood
Reports To: Jeremy Peter, Director, Access Coordination
Status: Full-time
Posted: 09.03.2019

Responsibilities

  • Answer all incoming calls through the main switchboard within one to two rings.
  • Demonstrate a caring, friendly and helpful demeanor with all callers.
  • Make appropriate phone transfers to ensure that all callers reach the correct person.
  • Answer all calls with the correct greeting, being polite and professional.
  • Study and be familiar with all departments and individuals in the organization to help ensure an accurate transfer of calls.
  • Retrieve and document all phones messages from the answering service for night messages and the voice mail system throughout the day and distribute to Access Coordination Specialists, unless the patient wants to confirm or cancel an appointment.
  • Return calls from patients who want to confirm or cancel an appointment and take the appropriate action.
  • Scan all medical information received via fax into the EMR
  • Check in reports received and scan into system.
  • Scan all HIPAA Acknowledgment forms into the U drive for permanent storage.
  • Contribute to team effort by performing other duties as assigned.
  • Assist in preparing new patient packets and pre-stuffing all Priority Consult packets with patient education materials for use by Access Coordination Specialists.

Position Requirements

  • High School Diploma
  • Experience with direct customer service preferred
  • Computer experience preferred

Skills:

  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Standing, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Access Coordination Assistant position.

Location: Rookwood
Reports To: Jeremy Peter, Manager, Access Coordination & Care Coordination
Status: Full-Time
Posted: 05.27.2021

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Effectively executes Priority Consult Responsibilities
  • Enters complete and accurate information into the medical history form
  • Demonstrates understanding and skill in the use of Priority Consult Software
  • Effectively communicates to the patient the physician's recommendation
  • Effectively identifies and processes urgent patients
  • Uses correct spelling and grammar in the history form
  • Effectively facilitates the Patient Registration and Appointment Scheduling Processes
  • Enters complete and accurate information into the scheduling database
  • Follows proper procedure
  • Demonstrates understanding and skill in the use of the ENCORE system
  • Demonstrates understanding of the practice and physician protocols
  • Works effectively as a team member and shares workload in an equitable manner
  • Consistently handles ACD calls proportionally to staffing levels and department needs
  • Routinely accesses Priority Consult "Waiting for Phone Call" queue and contacts patients with physician disposition
  • Returns department phone messages and handles faxed new patient referrals
  • Fills gaps in Switchboard coverage
  • Maintains accurate schedules for the assigned physicians. Attends to physician office and template changes in a timely manner following established procedures
  • Demonstrates an understanding and skill in the use of office management and telephone system hardware and software
  • Participates in departmental, interdepartmental and organizational activities, and accepts cross training opportunities
  • Performs other duties relevant to the position or as assigned
  • Handles clinic films that are to be returned by US Mail
  • Facilitates the completion of HIPAA acknowledgment of patient privacy forms and maintains paper file per HIPAA regulations

Position Requirements

  • Minimum of 3 years full-time work experience in the health care field
  • High School Diploma Required
  • High-level of direct customer service skills
  • Ability to work in a fast paced environment
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Exceptional problem solving and decision making skills
  • Computer proficient
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Access Coordination Specialist position.

Location: Rookwood
Reports To: Vice President of Finance & CFO
Status: Full-time
Posted: 09.16.2019

Responsibilities

  • Perform management and related activities for the coding and compliance functions of Mayfield Clinic, Inc.
  • Help develop and maintain a corporate culture that supports the mission and values of the Mayfield Clinic.
  • Manage the Hospital Services (HS) department to ensure accurate and timely billing of all hospital and facility services, including surgeries, minor procedures and E&M.
  • Manage the associates in HS including:
    (1) recruitment, interviewing and hiring,
    (2) orientation and training and
    (3) timely performance reviews and coaching and/or termination as needed.
  • Perform and/or coordinate periodic internal audits of surgical cases and E&M for correct coding, accurate charge entry, and required documentation. Annually review provider E&M coding patterns and report to provider and VP of Finance.
  • Serve as coding and compliance resource to physicians, managers, Hospital Services and Revenue Cycle Management, providing formal and informal education, as appropriate.
  • Serve as resource to Reimbursement Analysts (Revenue Cycle Management), providing tools, education and assistance, as needed, to ensure effectiveness and efficiency with appeals process.
  • Maintain compliance database.
  • Coordinate periodic coding audits of E&M, surgical and other services.
  • Assist Compliance Officer in updating and maintaining the corporate compliance plan providing compliance training as needed.
  • Manage the Perfect Serve charge capture process and provide or coordinate training for new providers.
  • Coordinate with Human Resources to manage compliance training for all associates (including physicians and APPs) using Medtrainer and/or other online applications.
  • Monitor policies and procedures to ensure accurate and complete billing of all services. Develop new forms, policies and processes as needed. Monitor statuses in practice management system to ensure services are billed timely.
  • Perform or coordinate inpatient billing orientation and training of new physicians/providers regarding coding, documentation and compliance. Assist with office E&M orientation and training, as needed.
  • Assist VP of Finance with special projects as requested
  • Update CPT, ICD10, HCPCS, RVUs and quality codes in billing system annually. Update all billing documents for any code changes annually. Update EMR Case Categories as necessary.
  • Create and maintain all coding edits for the practice management system (i.e. ACE).
  • Review and update HIPAA policies and forms, as necessary.
  • Manage reporting and/or monitoring of government and private initiatives on quality, reimbursement, etc. (e.g. MIPS, Open Payments, Physician Compare).
  • Lead ongoing Compliance Committee and manage all Committee related activities.
  • Respond to payer audit requests, reviewing and/or compiling chart documents to be sent.
  • Develop and maintain online ABN forms library. Provide education on use of ABNs as necessary.
  • Monitor payer medical policies and provide education to physicians as necessary.

Education/Experience

  • Minimum of five years' work experience, with at least two years surgical coding experience
  • Bachelor's degree required in Healthcare, Finance or Accounting
  • CPC or other coding certification preferred

Skills:

  • Skilled in CPT and ICD-10 coding for physicians
  • Knowledge of regulations impacting compliance, including Medicare and HIPAA
  • Word and Excel proficiency
  • Strong oral and written communications

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Mgr. Coding & Compliance position.

Location: Rookwood
Reports To: Donna Bollinger, VP Operations
Status: Full time
Posted: 2.09.2022


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
  • Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart.
  • Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
  • Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
  • Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
  • Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations)
  • Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
  • Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
  • Keep adequate supply of all medical supplies and printed materials.
  • Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
  • Handle external and internal communication in a prompt, efficient and courteous manner.
  • Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on Mayfield's Intranet and Mayfield's website
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Position Requirements

  • High School Diploma required, graduate of Medical Assisting program preferred.
  • Two years experience as a Medical Assistant

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant PM&R position.

Location: Rookwood/Union Center
Reports To: Donna Bollinger, VP Operations
Status: Full time
Posted: 08.31.2021
Signing bonus: $1,000 - Contact Mayfield HR for details


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
  • Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart.
  • Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
  • Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
  • Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
  • Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations)
  • Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
  • Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
  • Keep adequate supply of all medical supplies and printed materials.
  • Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
  • Handle external and internal communication in a prompt, efficient and courteous manner.
  • Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on Mayfield's Intranet and Mayfield's website
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • High School Diploma required, graduate of Medical Assisting program preferred.
  • Two years experience as a Medical Assistant
  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant position.

Location: Green Township
Reports To: Linda Hendrickson, Operations Lead
Status: Full time
Posted: 04.05.2021


Responsibilities and Functions of a Medical Assistant:

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
  • Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart.
  • Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
  • Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
  • Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
  • Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations – i.e. Fairfield)
  • Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
  • Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
  • Keep adequate supply of all medical supplies and printed materials.
  • Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
  • Handle external and internal communication in a prompt, efficient and courteous manner.
  • Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on out intranet and Mayfield's website
  • Contribute to team effort by performing other duties as assigned.

Responsibilities and Functions of a Medical Secretary:

  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Handle all internal communications in an efficient, professional, and courteous manner.
  • Document all patient interaction promptly and thoroughly into the patient's medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
  • Schedule and process hospital admission and surgery requests. Obtain insurance authorizations.
  • Type or oversee the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner.
  • Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
  • Report the physician's hospital charges to the Hospital Services Department.
  • Open, organize and distribute mail.
  • Maintain the filing of reports within the medical record.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on Channel M and Mayfield's website
  • Provide administrative support to physician with regard to academic activity.
  • Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
  • Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. nurse clinicians, residents).
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Proficient in clinical office duties
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to maintain flexible schedule to accommodate physician office hours

Position Requirements

  • High School Diploma required, graduate of Medical Assisting program preferred.
  • Two years experience as a Medical Assistant and/or Medical Secretary
  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision
  • Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching, Valid driver's license may be required depending on neurosurgeon supported.
  • Environmental requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant/Medical Secretary position.

Location: Mayfield Surgical Innovation Center
Reports To: Sonia Lipp, Director, Research Services
Status: Full time
Posted: 10.15.2021

Skills

  • Excellent medical writing and editing skills; computer proficient;
  • Strong organizational skills; exceptional communication skills;
  • HIPAA compliance.
  • Ability to convey clinical data in a clear, concise manner

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of the Mayfield Surgical Innovation Center (MSIC), the Mayfield Education & Research Foundation (MERF), and the Mayfield Clinic (Mayfield).
  • Work with the Manager of Research Services and the Medical Communications teamfor the management of abstracts, manuscripts, and grants generated through Mayfield's Clinical Research Program. This includes assistance in writing abstracts, grants, and manuscripts with principle investigators and authors.
  • In collaboration with the Manager of Research Services and the Medical Editor, assist principle investigators and Mayfield authors in the analysis of data and the drafting of research abstracts, manuscripts, and grants.
  • Guide publication planning alongside COE directors, aligning academic publication activity with big data strategies.
  • Work with Medical Editor and Art Director to ensure that text, tables, and figures are accurate, complete, and clear.
  • Use the appropriate style guide specified by the publisher, editor or conference, in cooperation with Medical Editor.
  • Advise authors concerning projects that use qualitative research (e.g. interviews, questionnaires) or those requiring statistical analysis. This includes a Pub Med literature search when needed, draft protocol for PI, guide the collection of data and analysis of data, and provide drafts under the guidance of the PI.
  • Provide internal peer review process. Work with writing team of MDs in study design, collection and interpretation of data, and defining study results.
  • Clinical Trials Reporting
  • Provide regular updates to the neuroscience community and via the MERF website, in coordination with the Medical Editor.
  • Perform all other related duties as assigned.

Position Requirements

  • BA/BS degree Biological Sciences, English, Clinical Research or Communications required. Advanced degree preferred.
  • 3+ years' experience in similar role required, 5+ years preferred.
  • Knowledge of GPP3 and ICMJE as well as other best practices in medical writing preferred.
  • AMWA, Professional Certification preferred.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Writer position.

Location: Clinical sites
Reports To: Donna Bollinger, VP Operations
Status: 40 hrs
Posted: 06.04.2021

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Responsibilities

  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Coordinate patient treatment plan by scheduling and pre-certifying outpatient testing/procedures; instructing patient as to date, time, place and special instructions.
  • Handle telephone calls efficiently, courteously and professionally.
  • Complete appropriate forms/documents as directed by physicians, i.e. C-84, disability, return to work and copies of records.
  • Record all test scheduling information in the electronic medical record.
  • Prepare charts prior to office visit. This includes obtaining test results and films, adding necessary office forms and organizing the chart.
  • Demonstrate knowledge and skill in clinical office practices by being able to perform a variety of clinical services, including suture/staple removal, dressing changes, taking vital signs and operating special equipment, if required.
  • Maintain effective working relationships with physicians and other support staff (Secretaries, Registrars, Appointment Schedulers, etc.) by responding courteously and promptly for requests for assistance and being able to support a variety of physicians.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: High School graduate
  • Minimum of 2 -3 years experience in medical assistant/scheduling role or related position
  • Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving throughout office, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Outpatient Scheduling Coordinator position.

Location: Clinical sites
Reports To: Donna Bollinger, VP Operations
Status: 40 hrs
Posted: 06.28.2021

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Responsibilities

  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Coordinate patient treatment plan by scheduling and pre-certifying outpatient testing/procedures; instructing patient as to date, time, place and special instructions.
  • Handle telephone calls efficiently, courteously and professionally.
  • Complete appropriate forms/documents as directed by physicians, i.e. C-84, disability, return to work and copies of records.
  • Record all test scheduling information in the electronic medical record.
  • Prepare charts prior to office visit. This includes obtaining test results and films, adding necessary office forms and organizing the chart.
  • Demonstrate knowledge and skill in clinical office practices by being able to perform a variety of clinical services, including suture/staple removal, dressing changes, taking vital signs and operating special equipment, if required.
  • Maintain effective working relationships with physicians and other support staff (Secretaries, Registrars, Appointment Schedulers, etc.) by responding courteously and promptly for requests for assistance and being able to support a variety of physicians.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: High School graduate
  • Minimum of 2 -3 years experience in medical assistant/scheduling role or related position
  • Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving throughout office, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Outpatient Scheduling Coordinator PM&R position.

Location: Rookwood Exchange
Reports To: Chris Lah, Director, Revenue Cycle Management
Status: Full-time
Posted: 10.11.2022


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Submits electronic and hard copy claims in an accurate and timely manner.
  • Makes all necessary corrections to claims that do not pass the billing edits and payer requirements.
  • Contacts payers regarding unpaid claims. Researches and/or ensures that questions and requests for information are addressed in a timely and professional manner to ensure resolution and reimbursement.
  • Ensures timely, effective and thorough management of claims to ensure full, expected reimbursement for services provided.
  • Maintains documentation and updates practice management system for appropriate claims submission and other pertinent information to identify action taken.
  • Makes necessary adjustments as appropriately required by plan reimbursement and company policy.
  • Prioritizes claims based on aging and outstanding dollar amounts, or as directed by management.
  • Research and initiate requests for refunds for accounts with credit balances.
  • Answers phone inquiries regarding bills, charges, and account status.
  • Updates data in the practice management system as required.
  • Contribute to team environment by performing other duties as assigned.

Skills

  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • High School Diploma
  • Two years experience in healthcare billing.

Qualified candidates should send their resume to  jobs@mayfieldclinic.com. Please be sure to indicate you are applying for the Patient Account Representative position.

Location: Rookwood
Reports To: Chris Lah, Senior Director, Revenue Cycle Management
Status: Full time
Posted: 08.11.2021


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Posts payments and adjustments to patient accounts; ensures all payments and adjustments are balanced on a daily basis. Prepare daily bank deposits.
  • Reviews Explanation of Benefits to assure proper payment and adjustment posting.
  • Responsible for refunds and transfers and minimizing unresolved credit balances.
  • Identifies and reports issues detrimental to prompt and correct reimbursement to management.
  • Maximize revenue recovery by providing feedback to account representatives on inadequate insurance payments to prompt insurance appeals for additional reimbursement.
  • Contribute to team environment by performing other duties as assigned.

Position Requirements

  • Education: High School Diploma
  • Experience: Two years experience in healthcare billing.
  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Payment Poster position.

Location: Rookwood
Reports To: Director, Human Resources & Organizational Development
Status: Full-time
Posted: 2.09.2022

Responsibilities

Ensure Mayfield attracts, hires and retains the best talent, while growing a strong talent pipeline.

Essential Functions

  • Promote Mayfield's reputation as a preferred employer.
  • Partner with hiring managers on all recruiting efforts.
  • Leverage relevant internal and external resources (Indeed, LinkedIn, Social Media, Universities, Professional Organizations, Agencies, etc) to fill vacancies and create a talent pipeline.
  • Regularly review processes to determine if they are efficient and effective. Make recommendations for improvements and assist in implementation of best practices resulting in improved candidate selection and retention.
  • Develop and update job descriptions and qualification criteria.
  • Screen candidates to assess relevant knowledge, skills, soft skills, experience, and aptitudes to create a short list of recommended candidates for hiring managers.
  • Provide analytical and well documented recruiting reports such as time to hire, time to fill and source of hire.
  • Train and advise hiring managers on interviewing techniques and assessment methods.
  • Maintain a database of potential candidates for future job openings.
  • Onboarding: Contribute to providing a great new hire experience and enhancing Mayfield's brand.
  • Maintain frequent correspondence with new hires to prepare for their first day and act as a point for support during and after the onboarding process.
  • Oversee Mayfield's pre-employment process.
  • Lead the HR and general company onboarding process for new associates to ensure they become fully integrated. This may include welcoming new associates upon arrival, office tours, overview of various systems/equipment (i.e. intranet, copiers, phones), benefits, policies/procedures, etc.
  • Assign compliance training and ensures completion from all new hires.
  • Design, distribute and measure the results of candidate experience surveys.

Skills

  • Excellent communication, organizational, administrative, customer service and interpersonal skills.
  • Proficient in Microsoft Office, Applicant Tracking Systems, Social Media platforms and large job sites such as Indeed, LinkedIn etc.
  • Success working in a fast-paced, complex organization.
  • Ability to prioritize various duties and multitask.

Requirements

Education/Experience: College Degree or demonstrated equivalent combination of education, training and experience required. 5+years' experience with full-cycle recruiting, preferably in a healthcare setting.

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.



Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Talent Acquisition & Onboarding Specialist position.

Location: Varies
Reports To: Lisa Cleveland, Director of Physical Therapy
Status: Full time
Posted: 09.29.2020


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Supervise and provide day to day direction to assigned work team
  • May participate in recruiting and coaching activities. Counselor when warranted to ensure collections of copays, deductibles and Prepayment.
  • Provide direct line supervision and day-to- day direction to assigned work team.
  • Provide performance feedback to Director and may assist in performance review process activities, if necessary.
  • Function when needed, for associate absences; PTO, lunch, leave of absence, etc. Includes job responsibilities for Operational positions.
  • Ensure appropriate staffing and coverage in areas of responsibilities. Develop and maintain work schedules.
  • Ensure the effective orientation and training of new associates within the work team to promote associate retention.
  • Monitor and audit the quality and competency of the work team.
  • Provide input to Physical Therapy Director or Manager to assist with decision-making regarding department functions.
  • Recommend policies and procedures for office management/work team for short-term and long-term planning purposes with an emphasis on a team approach.
  • Deal with facility issues and maintain adequate supplies.
  • Must also function daily with all other PT registrar duties
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • High School graduate; some college or technical training preferred
  • Minimum of 3-5 years experience in Registrar and insurance verification
  • Must be available to work Monday - Friday with varied work hours
  • Ability to travel to multiple clinical locations

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Walking, Moving throughout offices and from office location to office location Lifting up to 10 pounds, Bending, Reaching.

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Physical Therapy Registrar, Lead position.

Location: Crestview Hills, KY
Reports To: Lisa Cleveland, Director of Physical Therapy
Status: Full time
Posted: 05.11.2022


Responsibilities

  • Performs selected patient treatments under the general supervision of the Supervising and/or Staff Physical Therapist.
  • Assist in determination of proper procedures and methods and assist in evaluation of the results.
  • Ensure the physician prescription is carried out after evaluation by Physical Therapist
  • Prepare patients and equipment for treatment
  • Must be able to instill confidence in patients, doctors, and personnel.
  • Protect and maintain confidential patient information in accordance with HIPPA guidelines
  • Must make decisions on his or her own; adapt to emergency situations; alert to changes in the patient's condition; alert to all activities of the facility
  • Perform housekeeping duties of the facility
  • Must have coordination of sight and body movements in various applications of procedures; techniques of assisting and handling patients; ability to handle the tools and machines of the profession.
  • A high degree of accuracy is required in carrying out prescriptions; in receiving and translating information; in charting and reporting.
  • Ability to organize his or her time in order to treat the maximum number of patients in the allotted work day.
  • Conduct himse Conduct himself/herself with professional dignity, pleasant, tactful. Maintain optimum physical and emotional health; understand the importance of good human relations; able to motivate others; broad interest; possess strength of all extremities and back; initiative and good judgment; flexibility; enthusiasm; thoroughness.
  • Contribute to team effort by performing other diverse duties as assigned.

Skills

  • Must be able to apply the theory of Physical Therapy
  • Has the ability and competency to operate the equipment of his or her position and perform technical procedures
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment

Requirements

  • Education: Must be a graduate of and have a certificate from an American Physical Therapy Association approved program for Physical Therapist Assistant.
  • Physical Requirements: Good physical stamina in this facility; fairly strong, energetic, much walking, standing, writing, stooping, carrying, talking, seeing, bending, handling, color vision, speed; healthy back is necessary; able to be on feet most of the day.
  • Environmental Requirements: Work is under normal temperature conditions with adequate light, in a well ventilated, clean area; some areas are limited in space, usually works around others; sometimes moderate noise.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the PT Assistant position.

Location: Rookwood
Reports To: Donna Bollinger, VP Operations
Status: Full time
Posted: 2.09.2022


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
  • Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart.
  • Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
  • Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
  • Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
  • Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations)
  • Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
  • Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
  • Keep adequate supply of all medical supplies and printed materials.
  • Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
  • Handle external and internal communication in a prompt, efficient and courteous manner.
  • Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on Mayfield's Intranet and Mayfield's website
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Position Requirements

  • High School Diploma required, graduate of Medical Assisting program preferred.
  • Two years experience as a Medical Assistant

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant PM&R position.

Location: Rookwood
Reports To: Lisa Cleveland, Director of Physical Therapy
Status: Full time
Posted: 05.11.2022


Responsibilities

  • Performs selected patient treatments under the general supervision of the Supervising and/or Staff Physical Therapist.
  • Assist in determination of proper procedures and methods and assist in evaluation of the results.
  • Ensure the physician prescription is carried out after evaluation by Physical Therapist
  • Prepare patients and equipment for treatment
  • Must be able to instill confidence in patients, doctors, and personnel.
  • Protect and maintain confidential patient information in accordance with HIPPA guidelines
  • Must make decisions on his or her own; adapt to emergency situations; alert to changes in the patient's condition; alert to all activities of the facility
  • Perform housekeeping duties of the facility
  • Must have coordination of sight and body movements in various applications of procedures; techniques of assisting and handling patients; ability to handle the tools and machines of the profession.
  • A high degree of accuracy is required in carrying out prescriptions; in receiving and translating information; in charting and reporting.
  • Ability to organize his or her time in order to treat the maximum number of patients in the allotted work day.
  • Conduct himse Conduct himself/herself with professional dignity, pleasant, tactful. Maintain optimum physical and emotional health; understand the importance of good human relations; able to motivate others; broad interest; possess strength of all extremities and back; initiative and good judgment; flexibility; enthusiasm; thoroughness.
  • Contribute to team effort by performing other diverse duties as assigned.

Skills

  • Must be able to apply the theory of Physical Therapy
  • Has the ability and competency to operate the equipment of his or her position and perform technical procedures
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment

Requirements

  • Education: Must be a graduate of and have a certificate from an American Physical Therapy Association approved program for Physical Therapist Assistant.
  • Physical Requirements: Good physical stamina in this facility; fairly strong, energetic, much walking, standing, writing, stooping, carrying, talking, seeing, bending, handling, color vision, speed; healthy back is necessary; able to be on feet most of the day.
  • Environmental Requirements: Work is under normal temperature conditions with adequate light, in a well ventilated, clean area; some areas are limited in space, usually works around others; sometimes moderate noise.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the PT Assistant position.

Location: Anderson
Reports To: Designated Manger/Director
Status: Full time
Posted: 11.23.2022


Responsibilities

  • Greet and gather patient registration information upon their arrival at the office.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Greet patient with courtesy and respect upon arrival at the office.
  • Gather patient registration information in an accurate, timely, professional and courteous manner.
  • Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave.(as indicated)
  • Calculate patient cost share and communicate benefit detail to Financial Counselor when warranted to ensure collections of co-pays, deductibles, & prepayments.
  • Collect all co-payments and other balances due at time of registration.
  • Schedule patients for return appointments.
  • Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
  • Obtain and input hospital inpatient and outpatient demographic information and create new patient charts as required.
  • Check in all Priority Consult films and call for any missing reports.
  • Account for missing tickets on a daily basis.
  • Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills.
  • Maintain supplies and forms necessary for the registration/billing transmittal process.
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment Strong problem solving, problem prevention and decision making skills Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications Familiar with insurance carrier requirements
  • Ability to work with minimal supervision

Requirements

  • Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching.
  • Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the PT Registrar position.

West Chester
Reports To: Lisa Cleveland, Director of Physical Therapy
Status: Part time
Posted: 05.11.2022


Responsibilities

  • Greet and gather patient registration information upon their arrival at the office.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional and courteous manner.
  • Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave.(as indicated)
  • Collect all co-payments and other balances due at time of registration.
  • Account for new and in progress visits on a daily basis.
  • Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
  • Input hospital inpatient and outpatient demographic information. (as indicated)
  • Complete Priority Consult billing by obtaining insurance information and posting the charges. (if required)
  • Schedule patients for return appointments.
  • Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills.
  • Maintain supplies and forms necessary for the registration/billing transmittal process.
  • Calculate patient cost share and communicate benefit detail to Financial Counselor when warranted to ensure collections of co-pays, deductibles, & prepayments.
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Requirements

  • Education: High School graduate or GED
  • Minimum of 2 years experience (Preferred)
  • Minimum 1 year experience in Insurance Verification (Preferred)
  • Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching.
  • Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Registrar II position.

Location: Rookwood
Reports To: VP Communications
Status: Full-time
Posted: 08.14.2020

Skills

  • Excellent writing and editing skills
  • Computer proficient
  • Strong organizational skills
  • Exceptional communication skills
  • Familiarity with PowerPoint, Word, WordPress, Photoshop, InDesign, and Excel software packages a plus. Photographic skills a plus.

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Coordinate media relations activities and outreach for Mayfield Clinic and produce accurate, professional, original content for Mayfield Clinic website, external newsletter, and social media platforms, including the Mayfield Blog. Prepare speeches and edit and proof materials when requested. Create and/or assist with donor communications and events. Provide these services to outside clients as appropriate through Glia Media.
  • Develop and implement a media relations plan for Mayfield. This includes the coordination of media relations activities/outreach for the Mayfield Clinic and its various entities, including the Mayfield Education & Research Foundation. In addition, this individual is responsible for identifying and building/maintaining relationships with key reporters, tracking story content by reporter and entity, identifying opportunities for media pitches, and conducting research related to issues management. This individual is also responsible for developing and maintaining the media database.
  • Coordinate media relations activities for Glia Media clients, when contracted via Glia Media.
  • Create accurate, informative, and original content for websites owned by Mayfield and various entities; content includes marketing material, press releases, patient testimonials, patient education, video scripts, and other items requested by Communications team members, project managers or Mayfield management. This individual ensures that the tone of the material remains consistent and that content is updated regularly for accuracy and timeliness across all media.
  • Manage Mayfield's social media presence through Salesforce, including the generation of new content, managing responses, etc. This includes Facebook, Twitter, LinkedIn, and the Mayfield Blog
  • Develop and edit the monthly Mayfield e-newsletter. Work with the team to manage copy, design, distribution, and evaluation.
  • Work with Glia Media clients on the development of accurate, informative, and original materials to support client marketing, educational, and development efforts.
  • Assist with fundraising efforts of the Mayfield Education & Research Foundation and Glia Media clients. Assist with preparation, staging, scripting, and promotion of these events as contracted.
  • Provide media relations training for physicians and leadership related to television interviews, issues management, and public relations initiatives.
  • Assist VP of Communications with issues management, development of media statements, crisis preparedness, etc.
  • Identify opportunities for corporate and physician recognition to promote Mayfield's leadership and civic involvement. Submit and coordinate marketing communications contest entries for public relations, marketing, digital media, and website content and design. Also write and submit nominations for physician and corporate recognition in civic and media recognition programs annually (Healthcare Heroes, Best Doctors, Rising Stars, Forty under 40, etc.)
  • Serve as primary proofreader of content, including websites, for Communications Department and Mayfield Education & Research Foundation.
  • Manage Mayfield's grateful patient recognition program, including identification of patients for patient testimonials, website hope stories, media relations activity, and videos. Develop and maintain relationships with these patients and their family members, manage a database, and contact each person on a regular basis to for updates, change in status, request for removal, etc.
  • Support community relations efforts of Mayfield and its various entities.
  • Contribute to team effort by performing all other duties as assigned.

Position Requirements

  • Bachelor of Science in English, Journalism, Business Administration or Philanthropy
  • Minimum 7 years experience

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Senior Writer position.

Location: Rookwood
Reports To: Jeremy Peter, Manager, Access Coordination/Care Coordination
Status: Full-Time
Posted: 04.29.2022

Responsibilities

Primary responsibility - The Care Navigator will integrate care from preadmission to discharge for patients within the Spine Center of Excellence. Serves as a single point of contact for physicians, patients and caregivers to provide resources and assistance with surgical care at Mayfield and throughout the episode of care. The Navigator will act in a capacity as an extension and partner to the physician but also will exhibit the ability to practice supervised independent decision-making regarding diagnosis and care of patients

Other responsibilities include:

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Assist patients in understanding their choice to have spine surgery, what to expect from the surgery and how to prepare. Serves as an essential link between patients and all other care providers. This includes completing PAT, all necessary clearances, patient education classes and other support services. Working directly with physicians and staff, the Care Navigator is responsible for ensuring the surgical patient is prepared for their surgery, for following patient progress during the immediate surgical period, for managing the post-acute stays, home health services, and outpatient PT for the entire episode of care and intervening as needed to improve the patient's experience and quality of care.
  • Prioritizes patient communication based on risk and need based on established protocols. Communicates with the surgeon regarding risks identified that present a potential negative impact on the surgical outcomes or cost of the episode of care.
  • Reduces the risk for canceled surgical cases by ensuring the timing of all necessary clearances and PATs
  • Ensures patient has the necessary durable medical equipment required for recovery.
  • Assesses patient need for post-op rehab prior to surgery and assist patient with selection of most appropriate location and level of care for their needs.
  • Develops concise patient care plan for use by the patient and the care team at the surgical facility. Documents all communication with the patient.
  • Develops, plans and presents patient education programs and tools
  • Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, facility staff, nurses, social services staff, etc.)
  • This individual will also be responsible for building relationships with the hospitals utilized by Mayfield surgeons as well as across all post-acute care clinical settings to promote utilization of evidence-based best practices and efficient methodologies to provide safe, quality care across the health care continuum for the patient.
  • Works effectively as a team member and shares workload in an equitable manner
  • Collaborate with other department members to facilitate effective triage of new spine patients. Routinely review navigations queues to ensure timely communication. Return department phone messages same day received.
  • Identify opportunities to improve the surgical experience for patients.
  • Uses outcomes data, clinical process data and partner feedback to identify and implement quality improvement initiatives to positively impact future outcomes for Mayfield's surgical patient population.
  • Acts as the back up to RN Care Coordinator in providing care coordination for patients receiving pre-appointment treatment and effective triage as well as process urgent/emergent patients.
  • Demonstrate understanding and skills in the use of office management and telephone system hardware and software.
  • Participate in departmental, interdepartmental and organizational activities and accept cross-training opportunities.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

Skills

  • Knowledge of musculo-skeletal, spine surgical diagnosis and treatment
  • Knowledge of insurance and Worker's Compensation systems
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Proven success implementing quality improvement initiates, informed through the collection and analysis of patient data.
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision
  • Proficient in developing relationship with external providers (hospitals, post-acute care providers, etc) for the purpose of identifying process improvement opportunities and improving coordination of care

Education

  • RN Degree and five years applicable experience required.
  • Prior experience within a surgical setting preferred.
  • Professional in Healthcare Quality Certification (CPHQ) preferred.

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the RN Care Navigator position.

Location: Rookwood Exchange
Reports To: Director, Revenue Cycle Management
Status: Full-Time
Posted: 12.23.2019

Responsibilities

  • The purpose of this position is to assist with conducting and supporting the day to day operations of the revenue cycle team.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Leverage technology to assist with running financial and productivity reports.
  • Assist with reimbursement, volume, payor and other data analysis.
  • Assist with implementation and adoption of RCM policy, procedures and quality assurance standards.
  • Assist with change management, training and drafting communication materials for both internal and external use.
  • Assist department lead with supporting the team, as well as responding to questions and requests from other departments.
  • Work effectively with all levels of management, physicians and associates.
  • Effectively manage, prioritize, and organize multiple responsibilities.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Bachelor's degree or equivalent work/technical experience
  • Proficient in Microsoft Office Suite with the ability to learn multiple software applications
  • Excellent oral and written communication skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention, and decision-making skills
  • Ability to maintain composure and restore calm in stressful situations
  • Demonstrates excellent customer service
  • Uses good judgement and diplomacy when dealing with others
  • Desire and ability to work in a team environment.
  • Ability to convey empathy
  • Ability to understand and navigate multiple systems and processes of Mayfield
  • Self-motivated and resourceful

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Revenue Cycle Management Specialist position.

Location: Rookwood Exchange
Reports To: Christopher Lah, Senior Director, Revenue Cycle Management
Status: Full-Time
Posted: 05.24.2021

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Code and bill surgical cases and hospital evaluation and management services accurately and timely
  • Code and bill surgical cases accurately and timely (professional services).
  • Code and bill hospital E&M and other procedures accurately and timely, as needed.
  • Communicate timely with physicians on billing and documentation questions and issues, as needed.
  • Communicate with physicians and other providers on general hospital coding issues quarterly, or more frequently if requested by the physicians and other providers.
  • Provide coding assistance for surgery pre-certification and predetermination
  • Prepare periodic reports (e.g., Lag Days, Missing Surgical Data), as required by management.
  • Assist with surgery appeals and provide coding assistance in order to secure payment of the claim.
  • Contribute to team effort by performing other duties as assigned.

Education/Experience

  • High School Diploma required, some college or technical training preferred
  • Minimum three years work experience, with at least two years coding or billing experience, surgical coding experience preferred
  • CPC or other coding certification desirable

Skills

  • Knowledge of CPT and ICD-10 coding for physicians
  • Experience with Healthbridge, EMR and medical billing software helpful;
  • Word and Excel proficiency
  • Strong oral and written communication skills
  • Excellent problem solving and decision making skills
  • Exceptional attention to detail
  • Desire and ability to work in team environment

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.


Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Surgical Coder position.

Location: Rookwood (with travel to other area offices as needed)
Reports To: Director of Human Resources
Status: Full-time
Posted: 10.14.2020

Education/Experience

  • Bachelor's Degree in education, organizational psychology, human resources, or related field
  • 5+ years' experience in similar role
  • Prior experience working within a healthcare setting
  • Lean Six Sigma Certification Preferred
  • Certified Professional in Learning and Performance (CPLP) Preferred

Qualifications

Demonstrated success in the following:

  • Leadership: Creating training programs that improve the overall effectiveness of the organization as well as engagement of the workforce. Quickly developing relationships, being viewed as a partner and subject matter expert in the area of training and development. Working independently with limited resources and supervision.
  • Analysis: Evaluating training programs, methods, and materials, and choosing those that best fit each situation.
  • Instructional. Delivering training programs to a diverse workforce, using a variety of teaching techniques and adapting methods to meet the needs of participants.
  • Interpersonal. Strong interpersonal skills, collaboration with associates, other subject matter experts and leaders.
  • Communication. Clearly communicating content, verbally and written.
  • Process Improvement: Respectfully challenging the status quo and identifying opportunities to gain greater efficiencies.
  • Project Management: Prioritizing and juggling competing projects simultaneously, meeting agreed upon deadlines and deliverables.
  • Technical: Adept at learning and leveraging new software systems/technology.

Position Summary

The Training and Organizational Development Consultant will help create, administer, and deliver training programs throughout all of Mayfield through the use of technology, self-guided materials (electronic and/or written), lectures, group discussions, team exercises, hands on experiences and other formats.

The purpose of this position is to create, develop, and implement a new hire orientation plan that encompasses basic software systems training and customer experience training, as well as ongoing associate development. This role must be able to train new hires who have a limited understanding of Mayfield as well as influence associates who have worked at the organization for numerous years. Additionally, this role must demonstrate patience, empathy, and positivity.

Essential Functions

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Brain & Spine.
  • Assess organizational training and development requirements. Priority Essential Functions
  • Create training programs and protocols designed to fulfill organizational needs, to include needs of new hires, as well as ongoing associate development.
  • Adapts training based on different learning styles, including written materials, videos, 1:1 and group sessions.
  • Leverages technology in the execution of learning strategies.
  • Partners with the HR Director in the measurement, analysis and delivery of effective strategies to improve team member engagement.
  • Ensure all associates demonstrate competency on Mayfield's basic systems and processes prior to beginning their job specific role. Additionally, this position will facilitate outside health organizations' system access as necessary.
  • Coach and encourage associates, managers, and physicians to uphold and promote customer experience fundamentals.
  • Utilize excellent communication and interpersonal skills. Establish and maintain professional relationships and work effectively with all levels of management, physicians, and associates.
  • Collaborate with management and associates to identify, develop, and implement additional learning opportunities as necessary.
  • Adapt trainings accordingly to emerging patient experience trends.
  • Facilitate regular training audits with management and lead team members to ensure training standards are being followed.
  • Partner with HR counterparts in the overall creation, design and administration of onboarding, performance management, succession planning and associate engagement programs.
  • Effectively manage, prioritize, and organize multiple projects and associate training.
  • Contribute to team effort by performing other duties as assigned.

Physical Requirements

Hand movement, including repetitive motions, grasping, holding, and finger dexterity. Reading, writing, and hand-eye coordination. Vision, including color distinction, and visual inspection. Hearing, talking, sitting, lifting up to 10 pounds, bending, and reaching. Valid driver's license required.

Environmental Requirements

Inside average office environment. Average office noise level.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Training and Organization Development Consultant position.




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Qualified candidates should mail their resume to:

Mayfield Clinic, HR Department 
3825 Edwards Road - Suite 300
Cincinnati, OH 45209

Or email your resume to:
 jobs@mayfieldclinic.com or fax to 513-386-6887.

Please indicate the position you are applying for.

Mayfield Clinic is an Equal Opportunity Employer.


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About us

Mayfield Brain & Spine is Greater Cincinnati's premier neurosurgical practice. With 19 neurosurgeons and a full portfolio of services in Physical Medicine & Rehabilitation and Physical Therapy, we serve more than 25,000 patients each year. We offer full-service locations in Norwood, Northern Kentucky, West Chester and Green Township, as well as the outpatient Mayfield Spine Surgery Center in Norwood.

Culture

Every day, our associates uphold Mayfield's core values of integrity, excellence, respect, compassion and collaboration, all resulting in a respectful and pleasant work environment. We strive to create a culture that fosters strong relationships and provides a positive and fun environment for our associates. Here, you are treated like family.

Through a variety of associate-led teams, Mayfield offers a host of activities throughout the year, intended to ensure we not only work hard together, we have fun together as well.


Benefits

Mayfield proudly offers a comprehensive benefit package designed to enhance the health and well-being of our associates and their families, support the need for work/life balance and protect and build financial security.

Health & Well-being

✓ Medical
✓ Prescription drug discounts
✓ Wellness program
✓ Associate discounts
✓ Free Flu vaccines
✓ Dental
✓ Vision
✓ Employee Assistance Program (EAP)
✓ Onsite fitness center

Work/Life Balance

✓ Paid time off
✓ Nine paid holidays
✓ Paid sick time
✓ Travel Assistance Program
✓ Monday-Friday work hours (no weekends)
✓ Flexible work schedules
✓ Leave programs
✓ Free covered parking
✓ Free coffee

Financial Security

✓ Retirement Savings Plan
✓ Health Savings Account, with employer contributions
✓ Profit sharing contributions
✓ Flexible Spending Accounts (Health & Dependent Care)
✓ Short-term disability
✓ Long Term disability
✓ Life insurance
✓ Accidental Death & Dismemberment
✓ Long-term care
✓ Critical Illness
✓ Accident insurance
✓ Cancer Protection Plan
✓ Identity Theft protection


Diversity

At Mayfield, every individual has the fundamental right to equal treatment and inclusion. We treat every associate with respect and dignity, creating a welcoming environment for all who enter our doors – associates and patients alike. Hiring and retaining a diverse workforce made up of different backgrounds, ethnicities, genders, religions, ideals, experiences and abilities is important to us. At Mayfield, we invite and celebrate those differences, all while remembering our similarities.

Caring for a diverse patient population

As an internationally recognized leader in neurological surgery, Mayfield serves more than 25,000 patients each year from around the world, with varying cultural backgrounds. Mayfield believes that patients have a right to receive medical information in their preferred language. To ensure we meet the needs of our growing and changing patient population, Mayfield provides translation of all the world's most common languages and many of the world's rare and exotic languages.

Mission

The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes
  • Compassionate patient care
  • Education and research
  • Innovation

Values

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.