The Mayfield Clinic has long been recognized for its commitment to the people who work here. Mayfield challenges associates to exceed the expectations of the patients and referring physicians we serve, and empowers them with the resources to do so.

The Mayfield Experience

Mayfield seeks the brightest and most qualified individual for each position it fills. Associates are challenged to continuously improve services and processes in which they are involved. Our physicians are some of the most respected specialists in their fields, and they demand excellence on a daily basis. The successful associate is motivated by this drive, and is rewarded for demonstrated quality, commitment to excellence, follow through, and teamwork. Each associate must commit to the mission and core values of the Mayfield Clinic.

What you can expect from Mayfield 

Our associates enjoy pleasant work environments and flexible work schedules, competitive salaries and benefits, robust profit sharing/401k retirement planning. Mayfield provides recognition and rewards programs, associate activities and honors programs, and generous holiday/vacation schedules. Mayfield conducts associate satisfaction surveys every 3-5 years and employs action teams to respond to any issues or problems identified during this process.

Location: Rookwood
Reports To: Mike Galvin, VP, Integrated Services
Status: Full-time
Posted: 06.18.2019


Data & Operations Analyst Role

The Data and Operations Analyst will be responsible for supporting cross-functional teams with a demonstrated understanding of the concepts of the process related to high quality quantitative and qualitative analysis. This role must strive to understand their data domain and show advances in their technical skills related to data management, data interpretation and data translation. The candidate must be self-motivated with a strong attention to detail.

  • Identifies patterns and trends in data sets and analyzes results then reports the results back to relevant members of the organization.
  • Interprets and communicates analytical insights.
  • Performs complex research and analysis from a variety of sources; including operational data, metrics and healthcare outcomes.
  • Improves workflow and assists in the development of standardized processes.
  • Conducts analyses and research based on operational, economic and/or financial data in order to evaluate potential operational changes and/or design new approaches and methodologies.
  • Builds a good business case for making a change to current practices, programs or procedures.

Salesforce Business Analyst Role

The Salesforce Business Analyst is part of the Information Systems team that supports the Salesforce platform. This position is the liaison between Management, Information Systems, Compliance, Accounting, Clinical Operations and end users. This role will troubleshoot and work with end-users to ensure that applications meet their needs and keep pace with changes in program operations, policies and/or procedures.

  • Daily administration and support of the Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validation.
  • Works with management, Salesforce governance team, and end-users to create and manage complex workflow rules, data validation, and triggers.
  • Carries through with implementation and evaluation of Salesforce business process changes of moderate to high complexity.
  • Develops and creates customized reports and dashboard.
  • Logs and tracks identified system problems through resolution.
  • Data administration: mass import of records, duplicate maintenance, mass updates of records.

Job Requirements


  • College degree or equivalent work/technical experience
  • Bachelor's degree in Mathematics, Statistics, Operations Research or Business
  • Master's in Business or Health Administration preferred


  • Experience in data models and reporting packages
  • Ability to analyze large data sets
  • An analytical mind and inclination for problem-solving; excellent attention to detail
  • Experience in planning/designing analytic activities, assessing and solving complex problems
  • Experience with health-care based and clinical research analytics preferred
  • Excellent interpersonal and communication skills
  • Ability to work independently, as well as part of a team, on multiple priorities
  • Experience desired with analytics platforms such as Microsoft BI, IBM Cognos, Sisense, Tableau, or SAP Business Objects
  • 3 + years Salesforce experience and/or Salesforce certification preferred
  • Experience with Marketing Cloud and Health Cloud strongly preferred

Qualified candidates should send their resume to, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Salesforce Analyst position.

Location: Rookwood
Reports To: Jeremy Peter, Manager, Initial Care & Care Coordination
Status: Full-Time
Posted: 07.01.2019


  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Effectively executes Priority Consult Responsibilities
  • Enters complete and accurate information into the medical history form
  • Demonstrates understanding and skill in the use of Priority Consult Software
  • Effectively communicates to the patient the physician's recommendation
  • Effectively identifies and processes urgent patients
  • Uses correct spelling and grammar in the history form
  • Effectively facilitates the Patient Registration and Appointment Scheduling Processes
  • Enters complete and accurate information into the scheduling database
  • Follows proper procedure
  • Demonstrates understanding and skill in the use of the ENCORE system
  • Demonstrates understanding of the practice and physician protocols
  • Works effectively as a team member and shares workload in an equitable manner
  • Consistently handles ACD calls proportionally to staffing levels and department needs
  • Routinely accesses Priority Consult "Waiting for Phone Call" queue and contacts patients with physician disposition
  • Returns department phone messages and handles faxed new patient referrals
  • Fills gaps in Switchboard coverage
  • Maintains accurate schedules for the assigned physicians. Attends to physician office and template changes in a timely manner following established procedures
  • Demonstrates an understanding and skill in the use of office management and telephone system hardware and software
  • Participates in departmental, interdepartmental and organizational activities, and accepts cross training opportunities
  • Performs other duties relevant to the position or as assigned
  • Handles clinic films that are to be returned by US Mail
  • Facilitates the completion of HIPAA acknowledgment of patient privacy forms and maintains paper file per HIPAA regulations

Position Requirements

  • Minimum of 3 years full-time work experience in the health care field
  • High School Diploma Required
  • High-level of direct customer service skills
  • Ability to work in a fast paced environment
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Exceptional problem solving and decision making skills
  • Computer proficient
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Specialist position.

Location: Rookwood
Reports To: Donna Bollinger, VP Operations
Status: Full-time
Posted: 04.02.2019


  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision


  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Scan reports into the Electronic Medical Record (EMR) and complete medical records requests.
  • Scan reports into the EMR
  • Complete external/internal chart requests in a timely manner.
  • Maintain accurate tracking of off-site charts/requests.
  • Process request for Medical Records copies.
  • Handle deceased patient charts as described in Corporate Policy.
  • Complete special projects, for example. studies, peer reviews, audits, and legal inquires.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: High School graduate, health care background preferred
  • Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Records Clerk position.


The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes
  • Compassionate patient care
  • Education and research
  • Innovation


Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.