Careers

The Mayfield Clinic has long been recognized for its commitment to the people who work here. Mayfield challenges associates to exceed the expectations of the patients and referring physicians we serve, and empowers them with the resources to do so.

The Mayfield Experience

Mayfield seeks the brightest and most qualified individual for each position it fills. Associates are challenged to continuously improve services and processes in which they are involved. Our physicians are some of the most respected specialists in their fields, and they demand excellence on a daily basis. The successful associate is motivated by this drive, and is rewarded for demonstrated quality, commitment to excellence, follow through, and teamwork. Each associate must commit to the mission and core values of the Mayfield Clinic.

What you can expect from Mayfield 

Our associates enjoy pleasant work environments and flexible work schedules, competitive salaries and benefits, robust profit sharing/401k retirement planning. Mayfield provides recognition and rewards programs, associate activities and honors programs, and generous holiday/vacation schedules. Mayfield conducts associate satisfaction surveys every 3-5 years and employs action teams to respond to any issues or problems identified during this process.


Location: Rookwood
Reports To: Jeremy Peter, Director, Initial Care
Status: Full-time
Posted: 09.03.2019

Responsibilities

  • Answer all incoming calls through the main switchboard within one to two rings.
  • Demonstrate a caring, friendly and helpful demeanor with all callers.
  • Make appropriate phone transfers to ensure that all callers reach the correct person.
  • Answer all calls with the correct greeting, being polite and professional.
  • Study and be familiar with all departments and individuals in the organization to help ensure an accurate transfer of calls.
  • Retrieve and document all phones messages from the answering service for night messages and the voice mail system throughout the day and distribute to Initial Care Specialists, unless the patient wants to confirm or cancel an appointment.
  • Return calls from patients who want to confirm or cancel an appointment and take the appropriate action.
  • Scan all medical information received via fax into the EMR
  • Check in reports received and scan into system.
  • Scan all HIPAA Acknowledgment forms into the U drive for permanent storage.
  • Contribute to team effort by performing other duties as assigned.
  • Assist in preparing new patient packets and pre-stuffing all Priority Consult packets with patient education materials for use by Initial Care Specialists.

Position Requirements

  • High School Diploma
  • Experience with direct customer service preferred
  • Computer experience preferred

Skills:

  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Standing, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Assistant position.

Location: Rookwood
Reports To: Jeremy Peter, Manager, Initial Care & Care Coordination
Status: Full-Time
Posted: 08.02.2019

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Effectively executes Priority Consult Responsibilities
  • Enters complete and accurate information into the medical history form
  • Demonstrates understanding and skill in the use of Priority Consult Software
  • Effectively communicates to the patient the physician's recommendation
  • Effectively identifies and processes urgent patients
  • Uses correct spelling and grammar in the history form
  • Effectively facilitates the Patient Registration and Appointment Scheduling Processes
  • Enters complete and accurate information into the scheduling database
  • Follows proper procedure
  • Demonstrates understanding and skill in the use of the ENCORE system
  • Demonstrates understanding of the practice and physician protocols
  • Works effectively as a team member and shares workload in an equitable manner
  • Consistently handles ACD calls proportionally to staffing levels and department needs
  • Routinely accesses Priority Consult "Waiting for Phone Call" queue and contacts patients with physician disposition
  • Returns department phone messages and handles faxed new patient referrals
  • Fills gaps in Switchboard coverage
  • Maintains accurate schedules for the assigned physicians. Attends to physician office and template changes in a timely manner following established procedures
  • Demonstrates an understanding and skill in the use of office management and telephone system hardware and software
  • Participates in departmental, interdepartmental and organizational activities, and accepts cross training opportunities
  • Performs other duties relevant to the position or as assigned
  • Handles clinic films that are to be returned by US Mail
  • Facilitates the completion of HIPAA acknowledgment of patient privacy forms and maintains paper file per HIPAA regulations

Position Requirements

  • Minimum of 3 years full-time work experience in the health care field
  • High School Diploma Required
  • High-level of direct customer service skills
  • Ability to work in a fast paced environment
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Exceptional problem solving and decision making skills
  • Computer proficient
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Specialist position.

Location: Rookwood
Reports To: Vice President of Finance & CFO
Status: Full-time
Posted: 09.16.2019

Responsibilities

  • Perform management and related activities for the coding and compliance functions of Mayfield Clinic, Inc.
  • Help develop and maintain a corporate culture that supports the mission and values of the Mayfield Clinic.
  • Manage the Hospital Services (HS) department to ensure accurate and timely billing of all hospital and facility services, including surgeries, minor procedures and E&M.
  • Manage the associates in HS including:
    (1) recruitment, interviewing and hiring,
    (2) orientation and training and
    (3) timely performance reviews and coaching and/or termination as needed.
  • Perform and/or coordinate periodic internal audits of surgical cases and E&M for correct coding, accurate charge entry, and required documentation. Annually review provider E&M coding patterns and report to provider and VP of Finance.
  • Serve as coding and compliance resource to physicians, managers, Hospital Services and Revenue Cycle Management, providing formal and informal education, as appropriate.
  • Serve as resource to Reimbursement Analysts (Revenue Cycle Management), providing tools, education and assistance, as needed, to ensure effectiveness and efficiency with appeals process.
  • Maintain compliance database.
  • Coordinate periodic coding audits of E&M, surgical and other services.
  • Assist Compliance Officer in updating and maintaining the corporate compliance plan providing compliance training as needed.
  • Manage the Perfect Serve charge capture process and provide or coordinate training for new providers.
  • Coordinate with Human Resources to manage compliance training for all associates (including physicians and APPs) using Medtrainer and/or other online applications.
  • Monitor policies and procedures to ensure accurate and complete billing of all services. Develop new forms, policies and processes as needed. Monitor statuses in practice management system to ensure services are billed timely.
  • Perform or coordinate inpatient billing orientation and training of new physicians/providers regarding coding, documentation and compliance. Assist with office E&M orientation and training, as needed.
  • Assist VP of Finance with special projects as requested
  • Update CPT, ICD10, HCPCS, RVUs and quality codes in billing system annually. Update all billing documents for any code changes annually. Update EMR Case Categories as necessary.
  • Create and maintain all coding edits for the practice management system (i.e. ACE).
  • Review and update HIPAA policies and forms, as necessary.
  • Manage reporting and/or monitoring of government and private initiatives on quality, reimbursement, etc. (e.g. MIPS, Open Payments, Physician Compare).
  • Lead ongoing Compliance Committee and manage all Committee related activities.
  • Respond to payer audit requests, reviewing and/or compiling chart documents to be sent.
  • Develop and maintain online ABN forms library. Provide education on use of ABNs as necessary.
  • Monitor payer medical policies and provide education to physicians as necessary.

Education/Experience

  • Minimum of five years' work experience, with at least two years surgical coding experience
  • Bachelor's degree required in Healthcare, Finance or Accounting
  • CPC or other coding certification preferred

Skills:

  • Skilled in CPT and ICD-10 coding for physicians
  • Knowledge of regulations impacting compliance, including Medicare and HIPAA
  • Word and Excel proficiency
  • Strong oral and written communications

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Mgr. Coding & Compliance position.



Mission

The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes
  • Compassionate patient care
  • Education and research
  • Innovation

Values

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.