Qualified candidates should send their resume/letter of interest to:

Mayfield Clinic, HR Department
506 Oak Street
Cincinnati, OH 45219

@MayfieldClinic

careers

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  

• Provide front line key customer support by answering the main telephone line and directing patients, physicians, co-workers and other callers to the most appropriate resource.
  

• Answer all incoming calls through the main switchboard within one to two rings.
  

• Demonstrate a caring, friendly and helpful demeanor with all callers.
  

• Make appropriate phone transfers to ensure that all callers reach the correct person.
  

• Answer all calls with the correct greeting, being polite and professional.
  

• Study and be familiar with all departments and individuals in the organization to help ensure an accurate transfer of calls.
  

• Retrieve and document all phones messages from the answering service for night messages and the voice mail system throughout the day.
  

• Provide support to the Priority Consult system.
  

• Create and send 'Waiting for Films' letters to PC patients as assigned by the Care Coordinators.
  

• Update the physician’s office schedules weekly on Channel M
  

• Notify Information Systems of permanent changes to the physicians’ master templates.
  

• Prepare new patient packets for use by Initial Care Specialists.
  

• Pre-stuff all Priority Consult packets with patient education materials.
  

• Keep supply of history forms, bio sheets and maps up-to-date and stocked.
  

• Stuff all mail and run through meter machine daily.
  

• Scan all medical information received via fax into the EMR
  

• Notify clinical office staff to check in reports received and scanned into system.
  

• Scan all HIPAA Acknowledgment forms into the U drive for permanent storage.
  

• Monitor reschedule queue in appointment scheduling system to ensure all patients have been given new appointments.
  

• Communicate list of patients to the appropriate clinical office.
  

• Contribute to team effort by performing other duties as assigned.
  

Position Requirements

• Education: High School Diploma
  

• Experience: Experience with direct customer service preferred
  

• Computer experience preferred
  

• Great communication and listening skills
  

• Ability to work in a fast paced environment
  

• Strong interpersonal skills
  

• Exceptional problem solving and decision making skills
  

• Desire and ability to work in a team environment
  

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 506 Oak Street, Cincinnati, OH 45219. Please indicate that you are applying for the Initial Care Assistant position.jobs@mayfieldclinic.com