Careers

The Mayfield Clinic has long been recognized for its commitment to the people who work here. Mayfield challenges associates to exceed the expectations of the patients and referring physicians we serve, and empowers them with the resources to do so.

The Mayfield Experience

Mayfield seeks the brightest and most qualified individual for each position it fills. Associates are challenged to continuously improve services and processes in which they are involved. Our physicians are some of the most respected specialists in their fields, and they demand excellence on a daily basis. The successful associate is motivated by this drive, and is rewarded for demonstrated quality, commitment to excellence, follow through, and teamwork. Each associate must commit to the mission and core values of the Mayfield Clinic.

What you can expect from Mayfield 

Our associates enjoy pleasant work environments and flexible work schedules, competitive salaries and benefits, robust profit sharing/401k retirement planning. Mayfield provides recognition and rewards programs, associate activities and honors programs, and generous holiday/vacation schedules. Mayfield conducts associate satisfaction surveys every 3-5 years and employs action teams to respond to any issues or problems identified during this process.


Location: Mayfield Surgical Innovation Center
Reports To: Manager of Research Services
Status: Full-time
Posted: 07.21.2020


Skills

  • Lab management, project management, budgeting, equipment and supply management, OSHA, IACUC, AALAC, OLA, FDA and USDA, GLP and ICH/GCP, HIPPA compliance, laboratory logistics, vendor recruitment.
  • Software/Technology: Word, Excel, Approach, Powerpoint, laboratory technology, and other vendor-specific technology

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of the Mayfield Surgical Innovation Center (MSIC), the Mayfield Education & Research Foundation (MERF), and the Mayfield Clinic (Mayfield).
  • Develop and achieve, with support of MERF/Mayfield leadership, the annual financial/business plan for MSIC
  • Responsible for the management of the Mayfield Surgical Innovation Center Laboratory and Conference Room.
  • Act at liaison between physicians, sponsors, and contract research organizations to accomplish clinical research goals under the direction of Mayfield Education and Research Foundation and Mayfield Board of Directors.
  • Manage all aspects of retrospective and prospective trial initiation by physicians and sponsors.
  • Create and manage standard operating procedures for the inception, continuation, and completion of clinical trials.
  • Negotiate contracts and budgets under direction of CFO, legal counsel, and Board of Directors to initiate, review, or continue retrospective and prospective clinical trials.
  • Act as liaison with sponsors and monitors during site visits at Mayfield or with CRO.
  • Maintain good working relationship with CRO's and help to ensure ethical and legal compliance within ICH/GCP guidelines.
  • Managing accounts receivable and accounts payable for clinical through the appropriate corporate / CRO departments.
  • Work with Research Services Manager to oversee Clinical Trials Protocols.
  • Assist in study protocol development.
  • Submit protocols to IRB for approval. Maintain database for submission of continuing reviews of protocols with central IRBs.
  • Work with Research Services Manager to ensure Clinical Trials Compliance
  • Maintain compliance with all FDA and ICH/GCP regulations.
  • Assure ethics compliance among all Mayfield physicians and study staff.
  • Clinical Trials Reporting
  • Manage clinical trials database.
  • Manage Clinical Trials Research Group on "The Clip"
  • Clinical Trials Data Management
  • Manage data collection and data collection staff as it relates to clinical trials.
  • Data collection as required
  • Foster and support relationships with clinicians, sponsors, and clinical research organizations for timely and accurate data collection, analysis, and dissemination of research data.
  • Perform all other related duties as assigned.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: BS or Masters in Clinical Medical Laboratory Technology or related field. Clinical Research Professional Certification preferred. Minimum five years of experience in a medical teaching laboratory.
  • Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Records Clerk position.

Location: 3825 Edwards Road
Reports To: Manager, Patient Accounts
Status: Full-Time
Posted: 07.21.2020

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
  • Conducts interviews with patients and/or family members. Performs financial clearance function including, but not limited to, negotiating and collecting point of service payments (i.e. co-pays, deductibles, Out of Network Rates) or link to government programs and financial assistance.
  • Provide counseling to patients on payment alternatives or resources, evaluate financial needs, provide assistance with payment arrangements (if applicable) for patients with self pay balances.
  • Secure Mayfield financial interests (liens, etc.). Negotiate settlements with the patients (or patient's attorney).
  • Utilize and enforce the Mayfield Self Pay and Recurring Bad Debt patient collection policies when patients with payment issues wish to schedule services at the Mayfield Clinic.
  • Coordinate the process of qualifying and sending accounts to collections with the specific Mayfield Physicians, Managements, and the Collection Agency. Provide Data analysis on utilization and performance of the collection agencies that Mayfield utilizes. Reconcile agency placement numbers with the collection agencies.
  • Make recommendations to physicians and management on patients who are uncooperative or non-compliant with our attempts to provide financial counseling and assistance. Communicate the decision of the physicians and management in an appropriate manner back to the patient.
  • Negotiate prompt payment discounts with insurance carriers and patients.
  • Secure Mayfield financial interests with auto insurance carriers (when applicable) either before or immediately after a patient is provided services.
  • Follows up on Self Pay Accounts Receivable to ensure collections of outstanding balances. 
  • Maintains complete documentation of all activities performed on accounts.
  • Provide communication to the staff as updates and changes occur in the collection process. Provide education upon request or as the situation dictates to associates on collection processes and policies.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: Bachelors Degree required or equivalent combination of education and experience.
  • Experience: Three years experience in physician based receivable collections or five years in general healthcare collections.
  • Skills:
  • Strong organizational and time management skills
  • Excellent interpersonal skills
  • Ability to prioritize and problem-solve
  • Demonstrates excellence in customer service
  • Able to self direct
  • Computer proficient, including Excel and Word programs

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Financial Counselor position.


Location: Rookwood
Reports To: Jeremy Peter, Manager, Initial Care & Care Coordination
Status: Full-Time
Posted: 07.16.2020

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Effectively executes Priority Consult Responsibilities
  • Enters complete and accurate information into the medical history form
  • Demonstrates understanding and skill in the use of Priority Consult Software
  • Effectively communicates to the patient the physician's recommendation
  • Effectively identifies and processes urgent patients
  • Uses correct spelling and grammar in the history form
  • Effectively facilitates the Patient Registration and Appointment Scheduling Processes
  • Enters complete and accurate information into the scheduling database
  • Follows proper procedure
  • Demonstrates understanding and skill in the use of the ENCORE system
  • Demonstrates understanding of the practice and physician protocols
  • Works effectively as a team member and shares workload in an equitable manner
  • Consistently handles ACD calls proportionally to staffing levels and department needs
  • Routinely accesses Priority Consult "Waiting for Phone Call" queue and contacts patients with physician disposition
  • Returns department phone messages and handles faxed new patient referrals
  • Fills gaps in Switchboard coverage
  • Maintains accurate schedules for the assigned physicians. Attends to physician office and template changes in a timely manner following established procedures
  • Demonstrates an understanding and skill in the use of office management and telephone system hardware and software
  • Participates in departmental, interdepartmental and organizational activities, and accepts cross training opportunities
  • Performs other duties relevant to the position or as assigned
  • Handles clinic films that are to be returned by US Mail
  • Facilitates the completion of HIPAA acknowledgment of patient privacy forms and maintains paper file per HIPAA regulations

Position Requirements

  • Minimum of 3 years full-time work experience in the health care field
  • High School Diploma Required
  • High-level of direct customer service skills
  • Ability to work in a fast paced environment
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Exceptional problem solving and decision making skills
  • Computer proficient
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Specialist position.

Location: Rookwood Exchange
Reports To: Natasha Kumar, Director Revenue Cycle Management
Status: Full-time
Posted: 07.21.2020


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Submits electronic and hard copy claims in an accurate and timely manner.
  • Makes all necessary corrections to claims that do not pass the billing edits and payer requirements.
  • Contacts payers regarding unpaid claims. Researches and/or ensures that questions and requests for information are addressed in a timely and professional manner to ensure resolution and reimbursement.
  • Ensures timely, effective and thorough management of claims to ensure full, expected reimbursement for services provided.
  • Maintains documentation and updates practice management system for appropriate claims submission and other pertinent information to identify action taken.
  • Makes necessary adjustments as appropriately required by plan reimbursement and company policy.
  • Prioritizes claims based on aging and outstanding dollar amounts, or as directed by management.
  • Research and initiate requests for refunds for accounts with credit balances.
  • Answers phone inquiries regarding bills, charges, and account status.
  • Updates data in the practice management system as required.
  • Contribute to team environment by performing other duties as assigned.

Skills

  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • High School Diploma
  • Two years experience in healthcare billing.

Qualified candidates should send their resume to  jobs@mayfieldclinic.com. Please be sure to indicate you are applying for the Patient Account Representative position.

Location: Clinical sites
Reports To: Donna Bollinger, VP Operations
Status: 40 hrs
Posted: 08.05.2020

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Responsibilities

  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Coordinate patient treatment plan by scheduling and pre-certifying outpatient testing/procedures; instructing patient as to date, time, place and special instructions.
  • Handle telephone calls efficiently, courteously and professionally.
  • Complete appropriate forms/documents as directed by physicians, i.e. C-84, disability, return to work and copies of records.
  • Record all test scheduling information in the electronic medical record.
  • Prepare charts prior to office visit. This includes obtaining test results and films, adding necessary office forms and organizing the chart.
  • Demonstrate knowledge and skill in clinical office practices by being able to perform a variety of clinical services, including suture/staple removal, dressing changes, taking vital signs and operating special equipment, if required.
  • Maintain effective working relationships with physicians and other support staff (Secretaries, Registrars, Appointment Schedulers, etc.) by responding courteously and promptly for requests for assistance and being able to support a variety of physicians.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: High School graduate
  • Minimum of 2 -3 years experience in medical assistant/scheduling role or related position
  • Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving throughout office, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Outpatient Scheduling Coordinator position.

Location: Rookwood Exchange
Reports To: Donna Bollinger, VP of Operations
Status: 40 hrs
Posted: 08.03.2020


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Greet patient with courtesy and respect upon arrival at the office. Gather patient registration information in an accurate, timely, professional and courteous manner.
  • Prepare in advance the office encounters by printing current patient roster, printing encounter forms and checking for managed care referral information and BWC allowed diagnosis.
  • Collect all co-payments and other balances due at time of registration. Schedule patients for return appointments.
  • Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
  • Obtain and input hospital inpatient and outpatient demographic infor and create new patient charts as required.
  • Check in all Priority Consult films and call for any missing reports. Account for missing tickets on a daily basis.
  • Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills. 
  • Maintain supplies and forms necessary for the registration/billing transmittal process.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: High School Graduate. Minimum 2 years experience.
  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance carrier requirements
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Registrar II position.

Location: Rookwood
Reports To: VP Communications
Status: Full-time
Posted: 08.14.2020

Skills

  • Excellent writing and editing skills
  • Computer proficient
  • Strong organizational skills
  • Exceptional communication skills
  • Familiarity with PowerPoint, Word, WordPress, Photoshop, InDesign, and Excel software packages a plus. Photographic skills a plus.

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Coordinate media relations activities and outreach for Mayfield Clinic and produce accurate, professional, original content for Mayfield Clinic website, external newsletter, and social media platforms, including the Mayfield Blog. Prepare speeches and edit and proof materials when requested. Create and/or assist with donor communications and events. Provide these services to outside clients as appropriate through Glia Media.
  • Develop and implement a media relations plan for Mayfield. This includes the coordination of media relations activities/outreach for the Mayfield Clinic and its various entities, including the Mayfield Education & Research Foundation. In addition, this individual is responsible for identifying and building/maintaining relationships with key reporters, tracking story content by reporter and entity, identifying opportunities for media pitches, and conducting research related to issues management. This individual is also responsible for developing and maintaining the media database.
  • Coordinate media relations activities for Glia Media clients, when contracted via Glia Media.
  • Create accurate, informative, and original content for websites owned by Mayfield and various entities; content includes marketing material, press releases, patient testimonials, patient education, video scripts, and other items requested by Communications team members, project managers or Mayfield management. This individual ensures that the tone of the material remains consistent and that content is updated regularly for accuracy and timeliness across all media.
  • Manage Mayfield's social media presence through Salesforce, including the generation of new content, managing responses, etc. This includes Facebook, Twitter, LinkedIn, and the Mayfield Blog
  • Develop and edit the monthly Mayfield e-newsletter. Work with the team to manage copy, design, distribution, and evaluation.
  • Work with Glia Media clients on the development of accurate, informative, and original materials to support client marketing, educational, and development efforts.
  • Assist with fundraising efforts of the Mayfield Education & Research Foundation and Glia Media clients. Assist with preparation, staging, scripting, and promotion of these events as contracted.
  • Provide media relations training for physicians and leadership related to television interviews, issues management, and public relations initiatives.
  • Assist VP of Communications with issues management, development of media statements, crisis preparedness, etc.
  • Identify opportunities for corporate and physician recognition to promote Mayfield's leadership and civic involvement. Submit and coordinate marketing communications contest entries for public relations, marketing, digital media, and website content and design. Also write and submit nominations for physician and corporate recognition in civic and media recognition programs annually (Healthcare Heroes, Best Doctors, Rising Stars, Forty under 40, etc.)
  • Serve as primary proofreader of content, including websites, for Communications Department and Mayfield Education & Research Foundation.
  • Manage Mayfield's grateful patient recognition program, including identification of patients for patient testimonials, website hope stories, media relations activity, and videos. Develop and maintain relationships with these patients and their family members, manage a database, and contact each person on a regular basis to for updates, change in status, request for removal, etc.
  • Support community relations efforts of Mayfield and its various entities.
  • Contribute to team effort by performing all other duties as assigned.

Position Requirements

  • Bachelor of Science in English, Journalism, Business Administration or Philanthropy
  • Minimum 7 years experience

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Records Clerk position.



Mission

The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes
  • Compassionate patient care
  • Education and research
  • Innovation

Values

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.