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Careers

The Mayfield Clinic has long been recognized for its commitment to the people who work here. Mayfield challenges associates to exceed the expectations of the patients and referring physicians we serve, and empowers them with the resources to do so.

The Mayfield Experience
Mayfield seeks the brightest and most qualified individual for each position it fills. Associates are challenged to continuously improve services and processes in which they are involved. Our physicians are some of the most respected specialists in their fields, and they demand excellence on a daily basis. The successful associate is motivated by this drive, and is rewarded for demonstrated quality, commitment to excellence, follow through, and teamwork. Each associate must commit to the mission and core values of the Mayfield Clinic.

What you can expect from Mayfield 
Our associates enjoy pleasant work environments and flexible work schedules, competitive salaries and benefits, robust profit sharing/401k retirement planning. Mayfield provides recognition and rewards programs, associate activities and honors programs, and generous holiday/vacation schedules. Mayfield conducts associate satisfaction surveys every 3-5 years and employs action teams to respond to any issues or problems identified during this process.


Location: Rookwood
Reports To: Jeremy Peter, Manager, Initial Care & Care Coordination
Status: Full-Time
Posted: 06.24.2016

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Effectively executes Priority Consult Responsibilities
  • Enters complete and accurate information into the medical history form
  • Demonstrates understanding and skill in the use of Priority Consult Software
  • Effectively communicates to the patient the physician's recommendation
  • Effectively identifies and processes urgent patients
  • Uses correct spelling and grammar in the history form
  • Effectively facilitates the Patient Registration and Appointment Scheduling Processes
  • Enters complete and accurate information into the scheduling database
  • Follows proper procedure
  • Demonstrates understanding and skill in the use of the ENCORE system
  • Demonstrates understanding of the practice and physician protocols
  • Works effectively as a team member and shares workload in an equitable manner
  • Consistently handles ACD calls proportionally to staffing levels and department needs
  • Routinely accesses Priority Consult "Waiting for Phone Call" queue and contacts patients with physician disposition
  • Returns department phone messages and handles faxed new patient referrals
  • Fills gaps in Switchboard coverage
  • Maintains accurate schedules for the assigned physicians. Attends to physician office and template changes in a timely manner following established procedures
  • Demonstrates an understanding and skill in the use of office management and telephone system hardware and software
  • Participates in departmental, interdepartmental and organizational activities, and accepts cross training opportunities
  • Performs other duties relevant to the position or as assigned
  • Handles clinic films that are to be returned by US Mail
  • Facilitates the completion of HIPAA acknowledgment of patient privacy forms and maintains paper file per HIPAA regulations

Position Requirements

  • Minimum of 3 years full-time work experience in the health care field
  • High School Diploma Required
  • High-level of direct customer service skills
  • Ability to work in a fast paced environment
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Exceptional problem solving and decision making skills
  • Computer proficient
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Specialist position.

Location: Rookwood
Reports To: VP, Communications
Status: Full-time
Posted:03.30.2016

Responsibilities

  • The Development Director directs and oversees all fundraising and development efforts of the Mayfield Education and Research Foundation (Mayfield Foundation). The Development Director identifies, cultivates and solicits donors; creates gift strategies, executes briefings and solicitations; and oversees stewardship of program and donors. The Development Director will also coordinate efforts for marketing and public relations in partnership with the Mayfield Clinic’s Communications team.
  • Ability to convey knowledge of and enthusiasm for the mission and goals of the Mayfield Education and Research Foundation: To advance the care of patients with brain and spine disorders through leading-edge education and research.
  • Ability to convey the mission, values and goals of the Mayfield Clinic and neurosurgical programs of our partner hospitals
  • Work in collaboration with Development Committee to guide the strategic vision and goals of the Mayfield Foundation
  • Identify opportunities to engage with potential donors, including but not limited to continuing the Community Engagement Campaign and bringing a Mayfield Foundation presence to consumer and patient education events/symposia.
  • Coordinate annual giving campaigns, memorial programs, and donor recognition programs.
  • Coordinate the planning and implementation of special events for the Foundation.
  • Research, identify, and develop relationships with corporate contacts and new individual donors of major gift capacity (through personal contacts and external networking) to introduce them to Mayfield Foundation and engage them in donor activities, the Patient
  • Comfort working with volunteers, staff, physicians, and potential donors
  • Excellent presentation, listening and conversational skills
  • Experience and ease meeting and socializing with people from diverse backgrounds
  • Ability to maintain confidentiality
  • Ability to make solicitations alone when appropriate
  • Superb communication, organizational, and administrative skills
  • Appreciation for and proficiency in research

Position Requirements

  • Bachelor’s degree
  • Minimum five years of professional work in the development field, including three years of campaign and/or major gifts experience
  • Competence in public speaking and presentations
  • Computer (Excel, Word, PowerPoint) and fundraising database skills – Experience with The Raiser's Edge, a plus)
  • Experience in developing prospect strategies, briefing documents and talking points for volunteers, administrators and trustees

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Mayfield Education and Research Foundation - Development Director, position.

Location: 3825 Edwards Road
Reports To: Natasha Kumar, Director Revenue Cycle Management
Status: Full-Time
Posted: 06.14.2016

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
  • Conducts interviews with patients and/or family members. Performs financial clearance function including, but not limited to, negotiating and collecting point of service payments (i.e. co-pays, deductibles, Out of Network Rates) or link to government programs and financial assistance.
  • Provide counseling to patients on payment alternatives or resources, evaluate financial needs, provide assistance with payment arrangements (if applicable) for patients with self pay balances.
  • Secure Mayfield financial interests (liens, etc.). Negotiate settlements with the patients (or patient's attorney).
  • Utilize and enforce the Mayfield Self Pay and Recurring Bad Debt patient collection policies when patients with payment issues wish to schedule services at the Mayfield Clinic.
  • Coordinate the process of qualifying and sending accounts to collections with the specific Mayfield Physicians, Managements, and the Collection Agency. Provide Data analysis on utilization and performance of the collection agencies that Mayfield utilizes. Reconcile agency placement numbers with the collection agencies.
  • Make recommendations to physicians and management on patients who are uncooperative or non-compliant with our attempts to provide financial counseling and assistance. Communicate the decision of the physicians and management in an appropriate manner back to the patient.
  • Negotiate prompt payment discounts with insurance carriers and patients.
  • Secure Mayfield financial interests with auto insurance carriers (when applicable) either before or immediately after a patient is provided services.
  • Follows up on Self Pay Accounts Receivable to ensure collections of outstanding balances. 
  • Maintains complete documentation of all activities performed on accounts.
  • Provide communication to the staff as updates and changes occur in the collection process. Provide education upon request or as the situation dictates to associates on collection processes and policies.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: Bachelors Degree required or equivalent combination of education and experience.
  • Experience: Three years experience in physician based receivable collections or five years in general healthcare collections.
  • Skills:
  • Strong organizational and time management skills
  • Excellent interpersonal skills
  • Ability to prioritize and problem-solve
  • Demonstrates excellence in customer service
  • Able to self direct
  • Computer proficient, including Excel and Word programs

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Financial Counselor position.


Location: West Chester, Fairfield and Rookwood
Reports To: Beth O'Connell, Operations Manager
Status: Full-time
Posted: 05.25.2016


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
  • Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart
  • Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
  • Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
  • Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
  • Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations – i.e. Fairfield)
  • Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
  • Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
  • Keep adequate supply of all medical supplies and printed materials.
  • Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient’s needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
  • Handle external and internal communication in a prompt, efficient and courteous manner.
  • Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on Channel M and Mayfield's website
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • High School Diploma required, graduate of Medical Assisting program preferred.
  • Two years experience as a Medical Assistant
  • Practical knowledge of neurosurgical procedures and medical office processes Proficient in clinical office duties Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Ability to maintain flexible schedule to accommodate physician office hours

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant for Dr. Merz position.

Location: Rookwood Exchange
Reports To: Natasha Kumar, Director Revenue Cycle Management
Status: Full-time
Posted: 06.14.2016


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Submits electronic and hard copy claims in an accurate and timely manner.
  • Makes all necessary corrections to claims that do not pass the billing edits and payer requirements.
  • Contacts payers regarding unpaid claims. Researches and/or ensures that questions and requests for information are addressed in a timely and professional manner to ensure resolution and reimbursement.
  • Ensures timely, effective and thorough management of claims to ensure full, expected reimbursement for services provided.
  • Maintains documentation and updates practice management system for appropriate claims submission and other pertinent information to identify action taken.
  • Makes necessary adjustments as appropriately required by plan reimbursement and company policy.
  • Prioritizes claims based on aging and outstanding dollar amounts, or as directed by management.
  • Research and initiate requests for refunds for accounts with credit balances.
  • Answers phone inquiries regarding bills, charges, and account status.
  • Updates data in the practice management system as required.
  • Contribute to team environment by performing other duties as assigned.

Skills

  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • High School Diploma
  • Two years experience in healthcare billing.

Qualified candidates should send their resume to  jobs@mayfieldclinic.com. Please be sure to indicate you are applying for the Patient Account Representative position.

Location: Kentucky Office
Reports To: Carrie Graham, Operations Manager
Status: 16 hrs
Posted: 06.15.2016


Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Scan documents (reports, internal & external correspondence) into the electronic medical record.
  • Maintain correct file name and order of electronic chart.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: High School Diploma

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Scanner position.

Location: Clinical sites
Reports To: Vice President, Operations and/or Operations Manager
Status: 40 hrs
Posted: 01.25.2016


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Posts payments and adjustments to patient accounts; ensures all payments and adjustments are balanced on a daily basis. Prepare daily bank deposits.
  • Reviews Explanation of Benefits to assure proper payment and adjustment posting.
  • Responsible for refunds and transfers and minimizing unresolved credit balances.
  • Identifies and reports issues detrimental to prompt and correct reimbursement to management.
  • Maximize revenue recovery by providing feedback to account representatives on inadequate insurance payments to prompt insurance appeals for additional reimbursement.
  • Contribute to team environment by performing other duties as assigned.

Position Requirements

  • Education: High School Diploma
  • Experience: Two years experience in healthcare billing.
  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Staff Assistant, Operations position.

Mission

The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes
  • Compassionate patient care
  • Education and research
  • Innovation

Values

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.