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Careers

The Mayfield Clinic has long been recognized for its commitment to the people who work here. Mayfield challenges associates to exceed the expectations of the patients and referring physicians we serve, and empowers them with the resources to do so.

The Mayfield Experience

Mayfield seeks the brightest and most qualified individual for each position it fills. Associates are challenged to continuously improve services and processes in which they are involved. Our physicians are some of the most respected specialists in their fields, and they demand excellence on a daily basis. The successful associate is motivated by this drive, and is rewarded for demonstrated quality, commitment to excellence, follow through, and teamwork. Each associate must commit to the mission and core values of the Mayfield Clinic.

What you can expect from Mayfield 

Our associates enjoy pleasant work environments and flexible work schedules, competitive salaries and benefits, robust profit sharing/401k retirement planning. Mayfield provides recognition and rewards programs, associate activities and honors programs, and generous holiday/vacation schedules. Mayfield conducts associate satisfaction surveys every 3-5 years and employs action teams to respond to any issues or problems identified during this process.


Location: Rookwood
Reports To: Jeremy Peter, Director, Initial Care
Status: Full-time
Posted: 09.12.2016

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide care coordination for patients receiving pre-appointment treatment and effective triage and process all urgent/emergent patients.
  • Provide excellent service to internal and external customers
    • Demonstrates empathetic, helpful and courteous behavior to all customers.
    • Exhibits ability to express appreciation of the customer’s unique needs.
    • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern.
    • Demonstrates good listening skills.
    • Demonstrates ability to respond appropriately to patients’ fears, anxiety and anger.
    • Demonstrates ability to assure customers of Mayfield’s desire and ability to meet their needs.
    • Demonstrates ability to gain caller’s understanding and acceptance of Mayfield Clinic processes.
    • Exercises initiative, creativity and courage to act in the best interest of the patient.
  • Effectively triage and process all urgent/emergent patients.
    • Coordinate with Initial Care department and surgeon offices those spine patients who relate potentially emergent or progressive neurologic symptoms. Those patients will be evaluated/triaged out of the standard review process according to the established protocol.
    • Ensure that an expedited review and or appointment is completed.
    • Communicate physician disposition and instructions to the patient in a timely manner.
  • Provide initial care coordination for patients receiving pre-appointment treatment.
    • Initially review the referred patient’s diagnosis, medical history, and physician disposition and effectively communicate this information to the patient.
    • Direct patients to facilities listed on the Network Provider list when pre-appointment treatment is recommended and facilitate prescriptions to these facilities.
    • Assist physicians in coordination of care of spine patients with other health care professionals.
    • Refer patients to other community resources, as necessary, Pain Management, PMR, etc.
    • Communicate physician disposition and/or patient response to recommendations to the primary care or referring physician.
    • New Patient appointment scheduling with Mayfield Clinic physicians
    • Mailing of New Patient Packet and correspondence
  • Provide ongoing care coordination for patients receiving pre-appointment treatment.
    • Follow-up with patient and therapists in a timely manner to discuss patient’s response to treatment, as well as obtain written progress reports
    • Communicate progress to the reviewing physician for next steps determination
    • Immediately communicate patient non-compliance with treatment recommendations to the referring physician
    • Communicate written treatment completion information to the Primary Care or referring physician if pre-treatment results in symptom resolution and patient does not require an appointment at Mayfield Clinic
  • Coordinate and execute other Priority Consult responsibilities as necessary.
  • Assist in the development, documentation and analysis of program performance.
  • Serve as a clinical resource to initial care specialists, as appropriate.
  • Work effectively as a team member and share workload in an equitable manner.
  • Collaborate with other department members to facilitate effective triage of new spine patients.
  • Routinely review Priority Consult “Letters” queue to ensure timely communication.
  • Return department phone messages same day received.
  • Identify opportunities to improve physician use of the Priority Consult system.
  • Demonstrate understanding and skills in the use of office management and telephone system hardware and software.
  • Participate in departmental, interdepartmental and organizational activities and accept cross-training opportunities.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • High School Diploma
  • Minimum of two years experience in healthcare field
  • Demonstrates excellent customer service
  • Knowledge of musculo-skeletal, spine surgical diagnosis and treatment
  • Knowledge of insurance and Worker’s Compensation systems
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.



Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Care Coordinator position.

Location: Rookwood
Reports To: Jeremy Peter, Manager, Initial Care & Care Coordination
Status: Full-Time
Posted: 06.24.2016

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Effectively executes Priority Consult Responsibilities
  • Enters complete and accurate information into the medical history form
  • Demonstrates understanding and skill in the use of Priority Consult Software
  • Effectively communicates to the patient the physician's recommendation
  • Effectively identifies and processes urgent patients
  • Uses correct spelling and grammar in the history form
  • Effectively facilitates the Patient Registration and Appointment Scheduling Processes
  • Enters complete and accurate information into the scheduling database
  • Follows proper procedure
  • Demonstrates understanding and skill in the use of the ENCORE system
  • Demonstrates understanding of the practice and physician protocols
  • Works effectively as a team member and shares workload in an equitable manner
  • Consistently handles ACD calls proportionally to staffing levels and department needs
  • Routinely accesses Priority Consult "Waiting for Phone Call" queue and contacts patients with physician disposition
  • Returns department phone messages and handles faxed new patient referrals
  • Fills gaps in Switchboard coverage
  • Maintains accurate schedules for the assigned physicians. Attends to physician office and template changes in a timely manner following established procedures
  • Demonstrates an understanding and skill in the use of office management and telephone system hardware and software
  • Participates in departmental, interdepartmental and organizational activities, and accepts cross training opportunities
  • Performs other duties relevant to the position or as assigned
  • Handles clinic films that are to be returned by US Mail
  • Facilitates the completion of HIPAA acknowledgment of patient privacy forms and maintains paper file per HIPAA regulations

Position Requirements

  • Minimum of 3 years full-time work experience in the health care field
  • High School Diploma Required
  • High-level of direct customer service skills
  • Ability to work in a fast paced environment
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Exceptional problem solving and decision making skills
  • Computer proficient
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Specialist position.

Location: Rookwood
Reports To: Donna Bollinger, Operations Manager
Status: Full-time
Posted: 08.25.2016

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Handle all internal communications in an efficient, professional, and courteous manner.
  • Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Document all patient interaction promptly and thoroughly into the patient's medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
  • Schedule and process hospital admission and surgery requests. Obtain insurance authorizations.
  • Type or oversee the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner.
  • Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
  • Report the physician's hospital charges to the Hospital Services Department.
  • Open, organize and distribute mail.
  • Maintain the filing of reports within the medical record.
  • Utilize Mayfield technology by checking email daily and using Channel M information.
  • Provide administrative support to physician with regard to academic activity.
  • Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
  • Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. nurse clinicians, residents).
  • Perform other duties relevant to the position or as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • High School graduate with administrative assistant and/or medical secretarial training.
  • Minimum 2 years experience in an administrative assistant and/or medical secretary role preferred.
  • Ability to coordinate multiple tasks
  • Computer proficient
  • Strong interpersonal skills; capable of dealing with people of different temperaments, educational backgrounds, and mental and physical abilities
  • Exceptional Problem solving skills
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Secretary for Dr. Warnick.

Location: Clinical sites
Reports To: Operations Lead PM&R
Status: Varies
Posted: 08.03.2016

Skills

  • Practical knowledge of medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision
  • Ability to maintain flexible schedule to accommodate physician office hours

Responsibilities

  • Serve as a liaison between the physician and the patient and perform a variety of administrative services
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide back up support to PM&R team members by: answering incoming phone calls; serve as a liaison between various physician offices and their patients by providing the patients with instruction from the physician(s)
  • Handle internal communications in an efficient, professional, and courteous manner.
  • Document all patient interaction promptly and thoroughly into the patient’s medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
  • Provide administrative coverage for other PM&R staff (e.g. schedule and prior authorization of outpatient testing and procedures).
  • Complete in a timely manner procedure notes for physician signature.
  • Prepare in advance injection packet documents for upcoming procedures.
  • Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
  • Utilize Mayfield technology by checking email daily and using Channel M information.
  • Open, organize, and distribute mail.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • High School graduate with minimum of 1 year experience in a medical office setting.
  • Physical Requirements include: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching. Valid Driver’s License required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Secretary PMR.

Location: Clinical sites
Reports To: Vice President, Operations and/or Operations Manager
Status: 40 hrs
Posted: 01.25.2016


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Posts payments and adjustments to patient accounts; ensures all payments and adjustments are balanced on a daily basis. Prepare daily bank deposits.
  • Reviews Explanation of Benefits to assure proper payment and adjustment posting.
  • Responsible for refunds and transfers and minimizing unresolved credit balances.
  • Identifies and reports issues detrimental to prompt and correct reimbursement to management.
  • Maximize revenue recovery by providing feedback to account representatives on inadequate insurance payments to prompt insurance appeals for additional reimbursement.
  • Contribute to team environment by performing other duties as assigned.

Position Requirements

  • Education: High School Diploma
  • Experience: Two years experience in healthcare billing.
  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Staff Assistant, Operations position.

Mission

The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes
  • Compassionate patient care
  • Education and research
  • Innovation

Values

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.