Careers

The Mayfield Clinic has long been recognized for its commitment to the people who work here. Mayfield challenges associates to exceed the expectations of the patients and referring physicians we serve, and empowers them with the resources to do so.

The Mayfield Experience

Mayfield seeks the brightest and most qualified individual for each position it fills. Associates are challenged to continuously improve services and processes in which they are involved. Our physicians are some of the most respected specialists in their fields, and they demand excellence on a daily basis. The successful associate is motivated by this drive, and is rewarded for demonstrated quality, commitment to excellence, follow through, and teamwork. Each associate must commit to the mission and core values of the Mayfield Clinic.

What you can expect from Mayfield

Our associates enjoy pleasant work environments and flexible work schedules, competitive salaries and benefits, robust profit sharing/401k retirement planning. Mayfield provides recognition and rewards programs, associate activities and honors programs, and generous holiday/vacation schedules. Mayfield conducts associate satisfaction surveys every 3-5 years and employs action teams to respond to any issues or problems identified during this process.


Location: Mayfield Surgical Innovation Center
Reports To: Manager of Research Services
Status: Full-time
Posted: 07.21.2020


Skills

  • Lab management, project management, budgeting, equipment and supply management, OSHA, IACUC, AALAC, OLA, FDA and USDA, GLP and ICH/GCP, HIPPA compliance, laboratory logistics, vendor recruitment.
  • Software/Technology: Word, Excel, Approach, Powerpoint, laboratory technology, and other vendor-specific technology

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of the Mayfield Surgical Innovation Center (MSIC), the Mayfield Education & Research Foundation (MERF), and the Mayfield Clinic (Mayfield).
  • Develop and achieve, with support of MERF/Mayfield leadership, the annual financial/business plan for MSIC
  • Responsible for the management of the Mayfield Surgical Innovation Center Laboratory and Conference Room.
  • Act at liaison between physicians, sponsors, and contract research organizations to accomplish clinical research goals under the direction of Mayfield Education and Research Foundation and Mayfield Board of Directors.
  • Manage all aspects of retrospective and prospective trial initiation by physicians and sponsors.
  • Create and manage standard operating procedures for the inception, continuation, and completion of clinical trials.
  • Negotiate contracts and budgets under direction of CFO, legal counsel, and Board of Directors to initiate, review, or continue retrospective and prospective clinical trials.
  • Act as liaison with sponsors and monitors during site visits at Mayfield or with CRO.
  • Maintain good working relationship with CRO's and help to ensure ethical and legal compliance within ICH/GCP guidelines.
  • Managing accounts receivable and accounts payable for clinical through the appropriate corporate / CRO departments.
  • Work with Research Services Manager to oversee Clinical Trials Protocols.
  • Assist in study protocol development.
  • Submit protocols to IRB for approval. Maintain database for submission of continuing reviews of protocols with central IRBs.
  • Work with Research Services Manager to ensure Clinical Trials Compliance
  • Maintain compliance with all FDA and ICH/GCP regulations.
  • Assure ethics compliance among all Mayfield physicians and study staff.
  • Clinical Trials Reporting
  • Manage clinical trials database.
  • Manage Clinical Trials Research Group on "The Clip"
  • Clinical Trials Data Management
  • Manage data collection and data collection staff as it relates to clinical trials.
  • Data collection as required
  • Foster and support relationships with clinicians, sponsors, and clinical research organizations for timely and accurate data collection, analysis, and dissemination of research data.
  • Perform all other related duties as assigned.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: BS or Masters in Clinical Medical Laboratory Technology or related field. Clinical Research Professional Certification preferred. Minimum five years of experience in a medical teaching laboratory.
  • Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Clinical Trials Coordinator position.

Reports To: Vice President of Finance & CFO
Location: Rookwood Office
Status: Full-time
Posted: 10.06.2020

Responsibilities

  • Manage the Revenue Cycle Management and Hospital Services Department(s).
  • Help develop, promote and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Manage the Revenue Cycle Management Department to ensure accurate and timely billing and collection of all services and related recording of charge, payment and adjustment transactions.
  • Manage the Hospital Services Department to ensure accurate and timely coding and charge posting of all hospital and facility services, including surgeries, ESI's, minor procedures and E&M.
  • Manage the denials and appeals processes for unpaid and underpaid third party claims.
  • Manage the refund and take back processes for overpaid claims by third party payers and patients, with approval and processing by Finance.
  • Provide direction to Department staff on problem claims, unresolved account balances, and payer issues.
  • Collaborate with leadership in other revenue related departments (Initial Care, Operations, Hospital Services, Information Systems, Finance, etc.) to improve revenue cycle process efficiency and effectiveness.
  • Provide orientation and ongoing Department education and training on (1) Mayfield systems, processes, procedures, and policies; and (2) healthcare trends, policies, and issues; and (3) CPT and ICD coding.
  • Manage the recruitment and retention of a high performing Department workforce in conjunction with Human Resources.
  • Measure Department and associate performance and implement performance improvement and coaching as needed. Complete annual, or more frequently as needed, associate Performance Review and Development Plans on a timely basis. Manage associate termination when appropriate.
  • Maintain knowledge and understanding of relevant business office compliance requirements sufficiently to maintain compliance and identify and resolve issues that arise.
  • Manage the resolution of self-pay balances on a timely basis, including approval of write-offs and discounts and placement of bad debts with collection agencies.
  • Monitor policies and procedures to ensure accurate and complete billing of all services. Develop new forms, policies and processes as needed. Monitor status in practice management system to ensure services are billed timely.
  • Periodically review provider E&M coding patterns and report results to provider and VP of Finance.
  • Manage the daily deposit of satellite and mail receipts and the daily reconciliation of all payments.
  • Maintain applicable system setup tables in practice management system and related software systems (e.g. insurance carrier tables, payer fee schedules, etc.).
  • Update CPT, ICD10, HCPCS, RVUs and quality codes in billing system annually. Update all billing documents for any code changes annually. Update EMR case categories as needed.
  • Create and maintain all coding edits for the practice management system (ie, ACE).
  • Manage credentialing for new and existing physicians and mid-level providers.
  • Act as liaison for third party payer representatives, billing vendors, and external contacts.
  • Respond to payer audit requests, reviewing and/or compiling chart documents to be sent.
  • Maintain effective working relationships with all Mayfield associates, hospital and referring physician staff, managed care and government payer representatives, and vendor representatives.
  • Manage staffing based on daily activities and workflow.
  • Maintain a high level of customer satisfaction with attention to timely and effective responsiveness.
  • Serve as a revenue cycle resource to physicians, managers, and associates, providing formal and informal education, as needed.
  • Collaborate as a member of the Management Team to establish and implement Mayfield's strategic plan and manage issues that arise.
  • Manage Department operating and capital expenditures versus budget.
  • Contribute to department and organizational effort by performing other duties as assigned.

Skills

  • Excellent communications, analysis, process improvement and customer service skills
  • Ability to manage people of different temperaments, backgrounds and educational qualifications
  • Ability to develop, motivate and guide team members
  • Maturity to manage challenging circumstances
  • Strong problem solving, problem prevention and decision-making skills
  • Exceptional organizational and time management skills
  • Proficiency in Word, Excel, practice management systems, and electronic medical records
  • Knowledge of CPT and ICD-10 coding for physicians
  • Knowledge of compliance related regulations including HIPAA, Medicare, and Fraud & Abuse, among others
  • Working knowledge of healthcare industry
  • Forward thinking capability with respect to future technology, process and human resource changes

Position Requirements

  • Minimum of five years' work experience with demonstrated leadership capability
  • Minimum of three years healthcare experience preferred
  • Supervisory experience preferred
  • Bachelor's degree – healthcare, accounting or finance preferred

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction and visual inspection. Hearing, Talking, Sitting, Moving, Walking, Lifting up to 10 pounds, Bending, Reaching.

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Director, Revenue Cycle Management position.

Location: 3825 Edwards Road
Reports To: Manager, Patient Accounts
Status: Full-Time
Posted: 12.09.2020

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
  • Conducts interviews with patients and/or family members. Performs financial clearance function including, but not limited to, negotiating and collecting point of service payments (i.e. co-pays, deductibles, Out of Network Rates) or link to government programs and financial assistance.
  • Provide counseling to patients on payment alternatives or resources, evaluate financial needs, provide assistance with payment arrangements (if applicable) for patients with self pay balances.
  • Secure Mayfield financial interests (liens, etc.). Negotiate settlements with the patients (or patient's attorney).
  • Utilize and enforce the Mayfield Self Pay and Recurring Bad Debt patient collection policies when patients with payment issues wish to schedule services at the Mayfield Clinic.
  • Coordinate the process of qualifying and sending accounts to collections with the specific Mayfield Physicians, Managements, and the Collection Agency. Provide Data analysis on utilization and performance of the collection agencies that Mayfield utilizes. Reconcile agency placement numbers with the collection agencies.
  • Make recommendations to physicians and management on patients who are uncooperative or non-compliant with our attempts to provide financial counseling and assistance. Communicate the decision of the physicians and management in an appropriate manner back to the patient.
  • Negotiate prompt payment discounts with insurance carriers and patients.
  • Secure Mayfield financial interests with auto insurance carriers (when applicable) either before or immediately after a patient is provided services.
  • Follows up on Self Pay Accounts Receivable to ensure collections of outstanding balances. 
  • Maintains complete documentation of all activities performed on accounts.
  • Provide communication to the staff as updates and changes occur in the collection process. Provide education upon request or as the situation dictates to associates on collection processes and policies.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: Bachelors Degree required or equivalent combination of education and experience.
  • Experience: Three years experience in physician based receivable collections or five years in general healthcare collections.
  • Skills:
  • Strong organizational and time management skills
  • Excellent interpersonal skills
  • Ability to prioritize and problem-solve
  • Demonstrates excellence in customer service
  • Able to self direct
  • Computer proficient, including Excel and Word programs

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Financial Counselor position.


Location: Rookwood
Reports To: Jeremy Peter, Director, Initial Care
Status: Full-time
Posted: 09.03.2019

Responsibilities

  • Answer all incoming calls through the main switchboard within one to two rings.
  • Demonstrate a caring, friendly and helpful demeanor with all callers.
  • Make appropriate phone transfers to ensure that all callers reach the correct person.
  • Answer all calls with the correct greeting, being polite and professional.
  • Study and be familiar with all departments and individuals in the organization to help ensure an accurate transfer of calls.
  • Retrieve and document all phones messages from the answering service for night messages and the voice mail system throughout the day and distribute to Initial Care Specialists, unless the patient wants to confirm or cancel an appointment.
  • Return calls from patients who want to confirm or cancel an appointment and take the appropriate action.
  • Scan all medical information received via fax into the EMR
  • Check in reports received and scan into system.
  • Scan all HIPAA Acknowledgment forms into the U drive for permanent storage.
  • Contribute to team effort by performing other duties as assigned.
  • Assist in preparing new patient packets and pre-stuffing all Priority Consult packets with patient education materials for use by Initial Care Specialists.

Position Requirements

  • High School Diploma
  • Experience with direct customer service preferred
  • Computer experience preferred

Skills:

  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Standing, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Assistant position.

Location: Rookwood
Reports To: Jeremy Peter, Manager, Initial Care & Care Coordination
Status: Full-Time
Posted: 01.27.2021

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Effectively executes Priority Consult Responsibilities
  • Enters complete and accurate information into the medical history form
  • Demonstrates understanding and skill in the use of Priority Consult Software
  • Effectively communicates to the patient the physician's recommendation
  • Effectively identifies and processes urgent patients
  • Uses correct spelling and grammar in the history form
  • Effectively facilitates the Patient Registration and Appointment Scheduling Processes
  • Enters complete and accurate information into the scheduling database
  • Follows proper procedure
  • Demonstrates understanding and skill in the use of the ENCORE system
  • Demonstrates understanding of the practice and physician protocols
  • Works effectively as a team member and shares workload in an equitable manner
  • Consistently handles ACD calls proportionally to staffing levels and department needs
  • Routinely accesses Priority Consult "Waiting for Phone Call" queue and contacts patients with physician disposition
  • Returns department phone messages and handles faxed new patient referrals
  • Fills gaps in Switchboard coverage
  • Maintains accurate schedules for the assigned physicians. Attends to physician office and template changes in a timely manner following established procedures
  • Demonstrates an understanding and skill in the use of office management and telephone system hardware and software
  • Participates in departmental, interdepartmental and organizational activities, and accepts cross training opportunities
  • Performs other duties relevant to the position or as assigned
  • Handles clinic films that are to be returned by US Mail
  • Facilitates the completion of HIPAA acknowledgment of patient privacy forms and maintains paper file per HIPAA regulations

Position Requirements

  • Minimum of 3 years full-time work experience in the health care field
  • High School Diploma Required
  • High-level of direct customer service skills
  • Ability to work in a fast paced environment
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Exceptional problem solving and decision making skills
  • Computer proficient
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Initial Care Specialist position.

Location: Rookwood
Reports To: Vice President of Finance & CFO
Status: Full-time
Posted: 09.16.2019

Responsibilities

  • Perform management and related activities for the coding and compliance functions of Mayfield Clinic, Inc.
  • Help develop and maintain a corporate culture that supports the mission and values of the Mayfield Clinic.
  • Manage the Hospital Services (HS) department to ensure accurate and timely billing of all hospital and facility services, including surgeries, minor procedures and E&M.
  • Manage the associates in HS including:
    (1) recruitment, interviewing and hiring,
    (2) orientation and training and
    (3) timely performance reviews and coaching and/or termination as needed.
  • Perform and/or coordinate periodic internal audits of surgical cases and E&M for correct coding, accurate charge entry, and required documentation. Annually review provider E&M coding patterns and report to provider and VP of Finance.
  • Serve as coding and compliance resource to physicians, managers, Hospital Services and Revenue Cycle Management, providing formal and informal education, as appropriate.
  • Serve as resource to Reimbursement Analysts (Revenue Cycle Management), providing tools, education and assistance, as needed, to ensure effectiveness and efficiency with appeals process.
  • Maintain compliance database.
  • Coordinate periodic coding audits of E&M, surgical and other services.
  • Assist Compliance Officer in updating and maintaining the corporate compliance plan providing compliance training as needed.
  • Manage the Perfect Serve charge capture process and provide or coordinate training for new providers.
  • Coordinate with Human Resources to manage compliance training for all associates (including physicians and APPs) using Medtrainer and/or other online applications.
  • Monitor policies and procedures to ensure accurate and complete billing of all services. Develop new forms, policies and processes as needed. Monitor statuses in practice management system to ensure services are billed timely.
  • Perform or coordinate inpatient billing orientation and training of new physicians/providers regarding coding, documentation and compliance. Assist with office E&M orientation and training, as needed.
  • Assist VP of Finance with special projects as requested
  • Update CPT, ICD10, HCPCS, RVUs and quality codes in billing system annually. Update all billing documents for any code changes annually. Update EMR Case Categories as necessary.
  • Create and maintain all coding edits for the practice management system (i.e. ACE).
  • Review and update HIPAA policies and forms, as necessary.
  • Manage reporting and/or monitoring of government and private initiatives on quality, reimbursement, etc. (e.g. MIPS, Open Payments, Physician Compare).
  • Lead ongoing Compliance Committee and manage all Committee related activities.
  • Respond to payer audit requests, reviewing and/or compiling chart documents to be sent.
  • Develop and maintain online ABN forms library. Provide education on use of ABNs as necessary.
  • Monitor payer medical policies and provide education to physicians as necessary.

Education/Experience

  • Minimum of five years' work experience, with at least two years surgical coding experience
  • Bachelor's degree required in Healthcare, Finance or Accounting
  • CPC or other coding certification preferred

Skills:

  • Skilled in CPT and ICD-10 coding for physicians
  • Knowledge of regulations impacting compliance, including Medicare and HIPAA
  • Word and Excel proficiency
  • Strong oral and written communications

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Environmental requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Mgr. Coding & Compliance position.

Location: Rookwood
Reports To: Donna Bollinger, VP Operations
Status: Full time
Posted: 04.13.2021


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
  • Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart.
  • Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
  • Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
  • Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
  • Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations – i.e. Fairfield)
  • Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
  • Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
  • Keep adequate supply of all medical supplies and printed materials.
  • Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
  • Handle external and internal communication in a prompt, efficient and courteous manner.
  • Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on Channel M and Mayfield's website
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • High School Diploma required, graduate of Medical Assisting program preferred.
  • Two years experience as a Medical Assistant
  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant position.

Location: Green Township
Reports To: Linda Hendrickson, Operations Lead
Status: Full time
Posted: 04.05.2021


Responsibilities and Functions of a Medical Assistant:

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
  • Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart.
  • Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
  • Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
  • Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
  • Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations – i.e. Fairfield)
  • Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
  • Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
  • Keep adequate supply of all medical supplies and printed materials.
  • Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
  • Handle external and internal communication in a prompt, efficient and courteous manner.
  • Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on out intranet and Mayfield's website
  • Contribute to team effort by performing other duties as assigned.

Responsibilities and Functions of a Medical Secretary:

  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Handle all internal communications in an efficient, professional, and courteous manner.
  • Document all patient interaction promptly and thoroughly into the patient's medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
  • Schedule and process hospital admission and surgery requests. Obtain insurance authorizations.
  • Type or oversee the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner.
  • Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
  • Report the physician's hospital charges to the Hospital Services Department.
  • Open, organize and distribute mail.
  • Maintain the filing of reports within the medical record.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on Channel M and Mayfield's website
  • Provide administrative support to physician with regard to academic activity.
  • Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
  • Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. nurse clinicians, residents).
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Proficient in clinical office duties
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to maintain flexible schedule to accommodate physician office hours

Position Requirements

  • High School Diploma required, graduate of Medical Assisting program preferred.
  • Two years experience as a Medical Assistant and/or Medical Secretary
  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision
  • Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving from location to location, Lifting up to 10 pounds, Bending, Reaching, Valid driver's license may be required depending on neurosurgeon supported.
  • Environmental requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant/Medical Secretary position.

Location: West Chester
Reports To: Beth O'Connell, Operations Manager
Status: Full time
Posted: 10.09.2020


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.
  • Prepare patient charts the day prior to office by gathering all test results, films and reports and file them in the correct section of the chart.
  • Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.
  • Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and obtain medical histories prior to a neurological examination.
  • Schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.
  • Schedule and pre-certify inpatient and outpatient surgery (applies to specific clinical locations – i.e. Fairfield)
  • Complete appropriate form/documents as directed by physicians, i.e. C-84, Return to Work and Release of Medical Information.
  • Maintain safe and clean environment for patients and other staff by following all OSHA guidelines with regard to bloodborne pathogens and procedures for protection.
  • Keep adequate supply of all medical supplies and printed materials.
  • Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Maintain effective working relationships with physician and other support staff (Medical Secretaries, Registrars, Outpatient Scheduling Coordinators, etc.)
  • Handle external and internal communication in a prompt, efficient and courteous manner.
  • Demonstrate strong interpersonal skills by ensuring patient satisfaction during the office visit; dealing with diverse audiences and individual with differing physical and mental abilities.
  • Utilize Mayfield technology by checking e-mail daily and accessing information on Channel M and Mayfield's website
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • High School Diploma required, graduate of Medical Assisting program preferred.
  • Two years experience as a Medical Assistant
  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Assistant position.

Location: Rookwood
Reports To: Donna Bollinger, VP Operations
Status: Full-time
Posted: 04.05.2021

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Handle all internal communications in an efficient, professional, and courteous manner.
  • Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Document all patient interaction promptly and thoroughly into the patient's medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
  • Schedule and process hospital admission and surgery requests. Obtain insurance authorizations.
  • Type or oversee the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner.
  • Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
  • Report the physician's hospital charges to the Hospital Services Department.
  • Open, organize and distribute mail.
  • Maintain the filing of reports within the medical record.
  • Utilize Mayfield technology by checking email daily and using Channel M information.
  • Provide administrative support to physician with regard to academic activity.
  • Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
  • Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. nurse clinicians, residents).
  • Perform other duties relevant to the position or as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • High School graduate with administrative assistant and/or medical secretarial training.
  • Minimum 2 years experience in an administrative assistant and/or medical secretary role preferred.
  • Ability to coordinate multiple tasks
  • Computer proficient
  • Strong interpersonal skills; capable of dealing with people of different temperaments, educational backgrounds, and mental and physical abilities
  • Exceptional Problem solving skills
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Secretary for Dr. DiNapoli.

Location: Clinical sites
Reports To: Donna Bollinger, VP Operations
Status: 40 hrs
Posted: 04.05.2021

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Responsibilities

  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Coordinate patient treatment plan by scheduling and pre-certifying outpatient testing/procedures; instructing patient as to date, time, place and special instructions.
  • Handle telephone calls efficiently, courteously and professionally.
  • Complete appropriate forms/documents as directed by physicians, i.e. C-84, disability, return to work and copies of records.
  • Record all test scheduling information in the electronic medical record.
  • Prepare charts prior to office visit. This includes obtaining test results and films, adding necessary office forms and organizing the chart.
  • Demonstrate knowledge and skill in clinical office practices by being able to perform a variety of clinical services, including suture/staple removal, dressing changes, taking vital signs and operating special equipment, if required.
  • Maintain effective working relationships with physicians and other support staff (Secretaries, Registrars, Appointment Schedulers, etc.) by responding courteously and promptly for requests for assistance and being able to support a variety of physicians.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: High School graduate
  • Minimum of 2 -3 years experience in medical assistant/scheduling role or related position
  • Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving throughout office, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Outpatient Scheduling Coordinator position.

Location: Rookwood
Reports To: Donna Bollinger, VP Operations
Status: Full-time
Posted: 05.27.2020

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Schedule hospital admissions and surgeries and serve as a liaison between the physician and patient.
  • Handle all internal communications in an efficient, professional, and courteous manner.
  • Act as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
  • Document all patient interaction promptly and thoroughly into the patient's medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
  • Schedule and process hospital admission and surgery requests. Obtain insurance authorizations.
  • Type or oversee the transcription of all dictation and correspondence ensuring that all physician dictation is processed in a timely manner.
  • Complete and/or compose insurance forms, attorney letters, disability forms or other documents requested by the patient within 3 -5 business days.
  • Report the physician's hospital charges to the Hospital Services Department.
  • Open, organize and distribute mail.
  • Maintain the filing of reports within the medical record.
  • Utilize Mayfield technology by checking email daily and using Channel M information.
  • Provide administrative support to physician with regard to academic activity.
  • Assist patients, when appropriate, with family housing, maps, travel arrangements, etc.
  • Provide secretarial support to other healthcare professionals that are a part of the work unit (e.g. nurse clinicians, residents).
  • Perform other duties relevant to the position or as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • High School graduate with administrative assistant and/or medical secretarial training.
  • Minimum 2 years experience in an administrative assistant and/or medical secretary role preferred.
  • Ability to coordinate multiple tasks
  • Computer proficient
  • Strong interpersonal skills; capable of dealing with people of different temperaments, educational backgrounds, and mental and physical abilities
  • Exceptional Problem solving skills
  • Desire and ability to work in a team environment

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Medical Secretary for Dr. Krueger.

Location: Rookwood Exchange
Reports To: Natasha Kumar, Director Revenue Cycle Management
Status: Full-time
Posted: 07.21.2020


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Submits electronic and hard copy claims in an accurate and timely manner.
  • Makes all necessary corrections to claims that do not pass the billing edits and payer requirements.
  • Contacts payers regarding unpaid claims. Researches and/or ensures that questions and requests for information are addressed in a timely and professional manner to ensure resolution and reimbursement.
  • Ensures timely, effective and thorough management of claims to ensure full, expected reimbursement for services provided.
  • Maintains documentation and updates practice management system for appropriate claims submission and other pertinent information to identify action taken.
  • Makes necessary adjustments as appropriately required by plan reimbursement and company policy.
  • Prioritizes claims based on aging and outstanding dollar amounts, or as directed by management.
  • Research and initiate requests for refunds for accounts with credit balances.
  • Answers phone inquiries regarding bills, charges, and account status.
  • Updates data in the practice management system as required.
  • Contribute to team environment by performing other duties as assigned.

Skills

  • Demonstrates excellent customer service
  • Ability to convey empathy
  • Strong problem solving, problem prevention and decision making skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision

Position Requirements

  • High School Diploma
  • Two years experience in healthcare billing.

Qualified candidates should send their resume to  jobs@mayfieldclinic.com. Please be sure to indicate you are applying for the Patient Account Representative position.

Location: Varies
Reports To: Lisa Cleveland, Director of Physical Therapy
Status: Full time
Posted: 09.29.2020


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Supervise and provide day to day direction to assigned work team
  • May participate in recruiting and coaching activities. Counselor when warranted to ensure collections of copays, deductibles and Prepayment.
  • Provide direct line supervision and day-to- day direction to assigned work team.
  • Provide performance feedback to Director and may assist in performance review process activities, if necessary.
  • Function when needed, for associate absences; PTO, lunch, leave of absence, etc. Includes job responsibilities for Operational positions.
  • Ensure appropriate staffing and coverage in areas of responsibilities. Develop and maintain work schedules.
  • Ensure the effective orientation and training of new associates within the work team to promote associate retention.
  • Monitor and audit the quality and competency of the work team.
  • Provide input to Physical Therapy Director or Manager to assist with decision-making regarding department functions.
  • Recommend policies and procedures for office management/work team for short-term and long-term planning purposes with an emphasis on a team approach.
  • Deal with facility issues and maintain adequate supplies.
  • Must also function daily with all other PT registrar duties
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • High School graduate; some college or technical training preferred
  • Minimum of 3-5 years experience in Registrar and insurance verification
  • Must be available to work Monday - Friday with varied work hours
  • Ability to travel to multiple clinical locations

Physical Requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Walking, Moving throughout offices and from office location to office location Lifting up to 10 pounds, Bending, Reaching.

Environmental Requirements

Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Physical Therapy Registrar, Lead position.

Location: Rookwood
Reports To: Donna Bollinger, VP, Operations
Status: Full-time
Posted: 02.19.2020

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Obtain prior authorization from third party payors for all hospital admissions and surgeries and serve as a liaison between the physician and the third party payor.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Initiate and document prior authorization for all third party payors for patients undergoing a procedure or hospital admission. Adhering to standardize process for documentation and follow up.
  • Work collaboratively with the other clinical staff to ensure information is complete and accurate.
  • Record all prior authorization phone calls, documents and authorization numbers in the surgical worksheet. Scan or copy/paste on line authorizations into the EHR.
  • In the event of a claim denial due to prior authorization, will provide follow up and documentation to Revenue Cycle Management to support an appeal.
  • Schedule testing (e.g. MRI, MRA, CT) on an as needed basis.
  • Handle telephone calls efficiently, courteously and professionally.
  • Work in concert with the Revenue Cycle Management Department to reduce and/or minimize third party payer denials for prior authorization or pre-determination issues.
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Working knowledge of CPT and ICD-10 coding
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Requirements

  • High School graduate
  • Minimum of 2 -4 years of experience in medical secretary/scheduling role or related position
  • Physical requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Moving throughout office, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Prior Authorization Coordinator position.

Location: Rookwood Exchange
Reports To: Donna Bollinger, VP of Operations
Status: 40 hrs
Posted: 04.13.2021


Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Greet patient with courtesy and respect upon arrival at the office. Gather patient registration information in an accurate, timely, professional and courteous manner.
  • Prepare in advance the office encounters by printing current patient roster, printing encounter forms and checking for managed care referral information and BWC allowed diagnosis.
  • Collect all co-payments and other balances due at time of registration. Schedule patients for return appointments.
  • Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
  • Obtain and input hospital inpatient and outpatient demographic infor and create new patient charts as required.
  • Check in all Priority Consult films and call for any missing reports. Account for missing tickets on a daily basis.
  • Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills. 
  • Maintain supplies and forms necessary for the registration/billing transmittal process.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Education: High School Graduate. Minimum 2 years experience.
  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance carrier requirements
  • Ability to work with minimal supervision

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Registrar position.

Rookwood
Reports To: Lisa Cleveland, Director of Physical Therapy
Status: Full time
Posted: 09.23.2020


Responsibilities

  • Greet and gather patient registration information upon their arrival at the office.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Greet patient with courtesy and respect upon arrival at the office.
  • Gather patient registration information in an accurate, timely, professional and courteous manner.
  • Prepare in advance the office encounters by printing current patient roster, printing encounter forms and checking for managed care referral information and BWC allowed diagnosis.
  • Collect all co-payments and other balances due at time of registration.
  • Schedule patients for return appointments.
  • Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
  • Obtain and input hospital inpatient and outpatient demographic information and create new patient charts as required.
  • Check in all Priority Consult films and call for any missing reports.
  • Account for missing tickets on a daily basis.
  • Handle all internal and external communications in an efficient, professional and courteous manner by utilizing strong interpersonal skills.
  • Maintain supplies and forms necessary for the registration/billing transmittal process.
  • Contribute to team effort by performing other duties as assigned.

Skills

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment Strong problem solving, problem prevention and decision making skills Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications Familiar with insurance carrier requirements
  • Ability to work with minimal supervision

Requirements

  • Physical Requirements: Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, preparing/reviewing medical charts and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching.
  • Environmental Requirements: Inside average office environment. Average office noise levels. Controlled temperature. No personal protective equipment required.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the PT Registrar position.

Location: Rookwood
Reports To: VP Communications
Status: Full-time
Posted: 08.14.2020

Skills

  • Excellent writing and editing skills
  • Computer proficient
  • Strong organizational skills
  • Exceptional communication skills
  • Familiarity with PowerPoint, Word, WordPress, Photoshop, InDesign, and Excel software packages a plus. Photographic skills a plus.

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Coordinate media relations activities and outreach for Mayfield Clinic and produce accurate, professional, original content for Mayfield Clinic website, external newsletter, and social media platforms, including the Mayfield Blog. Prepare speeches and edit and proof materials when requested. Create and/or assist with donor communications and events. Provide these services to outside clients as appropriate through Glia Media.
  • Develop and implement a media relations plan for Mayfield. This includes the coordination of media relations activities/outreach for the Mayfield Clinic and its various entities, including the Mayfield Education & Research Foundation. In addition, this individual is responsible for identifying and building/maintaining relationships with key reporters, tracking story content by reporter and entity, identifying opportunities for media pitches, and conducting research related to issues management. This individual is also responsible for developing and maintaining the media database.
  • Coordinate media relations activities for Glia Media clients, when contracted via Glia Media.
  • Create accurate, informative, and original content for websites owned by Mayfield and various entities; content includes marketing material, press releases, patient testimonials, patient education, video scripts, and other items requested by Communications team members, project managers or Mayfield management. This individual ensures that the tone of the material remains consistent and that content is updated regularly for accuracy and timeliness across all media.
  • Manage Mayfield's social media presence through Salesforce, including the generation of new content, managing responses, etc. This includes Facebook, Twitter, LinkedIn, and the Mayfield Blog
  • Develop and edit the monthly Mayfield e-newsletter. Work with the team to manage copy, design, distribution, and evaluation.
  • Work with Glia Media clients on the development of accurate, informative, and original materials to support client marketing, educational, and development efforts.
  • Assist with fundraising efforts of the Mayfield Education & Research Foundation and Glia Media clients. Assist with preparation, staging, scripting, and promotion of these events as contracted.
  • Provide media relations training for physicians and leadership related to television interviews, issues management, and public relations initiatives.
  • Assist VP of Communications with issues management, development of media statements, crisis preparedness, etc.
  • Identify opportunities for corporate and physician recognition to promote Mayfield's leadership and civic involvement. Submit and coordinate marketing communications contest entries for public relations, marketing, digital media, and website content and design. Also write and submit nominations for physician and corporate recognition in civic and media recognition programs annually (Healthcare Heroes, Best Doctors, Rising Stars, Forty under 40, etc.)
  • Serve as primary proofreader of content, including websites, for Communications Department and Mayfield Education & Research Foundation.
  • Manage Mayfield's grateful patient recognition program, including identification of patients for patient testimonials, website hope stories, media relations activity, and videos. Develop and maintain relationships with these patients and their family members, manage a database, and contact each person on a regular basis to for updates, change in status, request for removal, etc.
  • Support community relations efforts of Mayfield and its various entities.
  • Contribute to team effort by performing all other duties as assigned.

Position Requirements

  • Bachelor of Science in English, Journalism, Business Administration or Philanthropy
  • Minimum 7 years experience

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-386-6887 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Senior Writer position.

Location: Rookwood
Reports To: Jeremy Peter, Manager, Initial Care & Care Coordination
Status: Full-Time
Posted: 01.27.2021

Responsibilities

Primary responsibility - The Care Navigator will integrate care from preadmission to discharge for patients within the Spine Center of Excellence. Serves as a single point of contact for physicians, patients and caregivers to provide resources and assistance with surgical care at Mayfield and throughout the episode of care. The Navigator will act in a capacity as an extension and partner to the physician but also will exhibit the ability to practice supervised independent decision-making regarding diagnosis and care of patients

Other responsibilities include:

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Provides excellent service to internal and external customers
  • Demonstrates empathetic, helpful and courteous behavior to all customers
  • Exhibits ability to express appreciation of the customer's unique needs
  • Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern
  • Demonstrates good listening skills
  • Demonstrates ability to respond appropriately to patients' fears, anxiety and anger
  • Demonstrates ability to assure customers of Mayfield's desire and ability to meet their needs
  • Demonstrates ability to gain caller's understanding and acceptance of Mayfield Clinic processes
  • Exercises initiative, creativity and courage to act in the best interest of the patient
  • Assist patients in understanding their choice to have spine surgery, what to expect from the surgery and how to prepare. Serves as an essential link between patients and all other care providers. This includes completing PAT, all necessary clearances, patient education classes and other support services. Working directly with physicians and staff, the Care Navigator is responsible for ensuring the surgical patient is prepared for their surgery, for following patient progress during the immediate surgical period, for managing the post-acute stays, home health services, and outpatient PT for the entire episode of care and intervening as needed to improve the patient's experience and quality of care.
  • Prioritizes patient communication based on risk and need based on established protocols. Communicates with the surgeon regarding risks identified that present a potential negative impact on the surgical outcomes or cost of the episode of care.
  • Reduces the risk for canceled surgical cases by ensuring the timing of all necessary clearances and PATs
  • Ensures patient has the necessary durable medical equipment required for recovery.
  • Assesses patient need for post-op rehab prior to surgery and assist patient with selection of most appropriate location and level of care for their needs.
  • Develops concise patient care plan for use by the patient and the care team at the surgical facility. Documents all communication with the patient.
  • Develops, plans and presents patient education programs and tools
  • Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, facility staff, nurses, social services staff, etc.)
  • This individual will also be responsible for building relationships with the hospitals utilized by Mayfield surgeons as well as across all post-acute care clinical settings to promote utilization of evidence-based best practices and efficient methodologies to provide safe, quality care across the health care continuum for the patient.
  • Works effectively as a team member and shares workload in an equitable manner
  • Collaborate with other department members to facilitate effective triage of new spine patients. Routinely review navigations queues to ensure timely communication. Return department phone messages same day received.
  • Identify opportunities to improve the surgical experience for patients.
  • Uses outcomes data, clinical process data and partner feedback to identify and implement quality improvement initiatives to positively impact future outcomes for Mayfield's surgical patient population.
  • Acts as the back up to RN Care Coordinator in providing care coordination for patients receiving pre-appointment treatment and effective triage as well as process urgent/emergent patients.
  • Demonstrate understanding and skills in the use of office management and telephone system hardware and software.
  • Participate in departmental, interdepartmental and organizational activities and accept cross-training opportunities.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

Skills

  • Knowledge of musculo-skeletal, spine surgical diagnosis and treatment
  • Knowledge of insurance and Worker's Compensation systems
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Proven success implementing quality improvement initiates, informed through the collection and analysis of patient data.
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Ability to maintain composure and restore calm in a stressful situation
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Ability to work with minimal supervision
  • Proficient in developing relationship with external providers (hospitals, post-acute care providers, etc) for the purpose of identifying process improvement opportunities and improving coordination of care

Education

  • RN Degree and five years applicable experience required.
  • Prior experience within a surgical setting preferred.
  • Professional in Healthcare Quality Certification (CPHQ) preferred.

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the RN Care Navigator position.

Location: Rookwood Exchange
Reports To: Director, Revenue Cycle Management
Status: Full-Time
Posted: 12.23.2019

Responsibilities

  • The purpose of this position is to assist with conducting and supporting the day to day operations of the revenue cycle team.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Leverage technology to assist with running financial and productivity reports.
  • Assist with reimbursement, volume, payor and other data analysis.
  • Assist with implementation and adoption of RCM policy, procedures and quality assurance standards.
  • Assist with change management, training and drafting communication materials for both internal and external use.
  • Assist department lead with supporting the team, as well as responding to questions and requests from other departments.
  • Work effectively with all levels of management, physicians and associates.
  • Effectively manage, prioritize, and organize multiple responsibilities.
  • Contribute to team effort by performing other duties as assigned.

Position Requirements

  • Bachelor's degree or equivalent work/technical experience
  • Proficient in Microsoft Office Suite with the ability to learn multiple software applications
  • Excellent oral and written communication skills
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention, and decision-making skills
  • Ability to maintain composure and restore calm in stressful situations
  • Demonstrates excellent customer service
  • Uses good judgement and diplomacy when dealing with others
  • Desire and ability to work in a team environment.
  • Ability to convey empathy
  • Ability to understand and navigate multiple systems and processes of Mayfield
  • Self-motivated and resourceful

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Revenue Cycle Management Specialist position.

Location: Rookwood Exchange
Reports To: Christopher Lah, Senior Director, Revenue Cycle Management
Status: Full-Time
Posted: 04.14.2021

Responsibilities

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Code and bill surgical cases and hospital evaluation and management services accurately and timely
  • Code and bill surgical cases accurately and timely (professional services).
  • Code and bill hospital E&M and other procedures accurately and timely, as needed.
  • Communicate timely with physicians on billing and documentation questions and issues, as needed.
  • Communicate with physicians and other providers on general hospital coding issues quarterly, or more frequently if requested by the physicians and other providers.
  • Provide coding assistance for surgery pre-certification and predetermination
  • Prepare periodic reports (e.g., Lag Days, Missing Surgical Data), as required by management.
  • Assist with surgery appeals and provide coding assistance in order to secure payment of the claim.
  • Contribute to team effort by performing other duties as assigned.

Education/Experience

  • High School Diploma required, some college or technical training preferred
  • Minimum three years work experience, with at least two years coding or billing experience, surgical coding experience preferred
  • CPC or other coding certification desirable

Skills

  • Knowledge of CPT and ICD-10 coding for physicians
  • Experience with Healthbridge, EMR and medical billing software helpful;
  • Word and Excel proficiency
  • Strong oral and written communication skills
  • Excellent problem solving and decision making skills
  • Exceptional attention to detail
  • Desire and ability to work in team environment

Physical requirements

Hand Movement, including repetitive motions, grasping, holding and finger dexterity. Reading, Writing and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting for long periods of time, Lifting up to 10 pounds, Bending, Reaching.


Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the E&M Coder position.

Location: Rookwood (with travel to other area offices as needed)
Reports To: Director of Human Resources
Status: Full-time
Posted: 10.14.2020

Education/Experience

  • Bachelor's Degree in education, organizational psychology, human resources, or related field
  • 5+ years' experience in similar role
  • Prior experience working within a healthcare setting
  • Lean Six Sigma Certification Preferred
  • Certified Professional in Learning and Performance (CPLP) Preferred

Qualifications

Demonstrated success in the following:

  • Leadership: Creating training programs that improve the overall effectiveness of the organization as well as engagement of the workforce. Quickly developing relationships, being viewed as a partner and subject matter expert in the area of training and development. Working independently with limited resources and supervision.
  • Analysis: Evaluating training programs, methods, and materials, and choosing those that best fit each situation.
  • Instructional. Delivering training programs to a diverse workforce, using a variety of teaching techniques and adapting methods to meet the needs of participants.
  • Interpersonal. Strong interpersonal skills, collaboration with associates, other subject matter experts and leaders.
  • Communication. Clearly communicating content, verbally and written.
  • Process Improvement: Respectfully challenging the status quo and identifying opportunities to gain greater efficiencies.
  • Project Management: Prioritizing and juggling competing projects simultaneously, meeting agreed upon deadlines and deliverables.
  • Technical: Adept at learning and leveraging new software systems/technology.

Position Summary

The Training and Organizational Development Consultant will help create, administer, and deliver training programs throughout all of Mayfield through the use of technology, self-guided materials (electronic and/or written), lectures, group discussions, team exercises, hands on experiences and other formats.

The purpose of this position is to create, develop, and implement a new hire orientation plan that encompasses basic software systems training and customer experience training, as well as ongoing associate development. This role must be able to train new hires who have a limited understanding of Mayfield as well as influence associates who have worked at the organization for numerous years. Additionally, this role must demonstrate patience, empathy, and positivity.

Essential Functions

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Brain & Spine.
  • Assess organizational training and development requirements. Priority Essential Functions
  • Create training programs and protocols designed to fulfill organizational needs, to include needs of new hires, as well as ongoing associate development.
  • Adapts training based on different learning styles, including written materials, videos, 1:1 and group sessions.
  • Leverages technology in the execution of learning strategies.
  • Partners with the HR Director in the measurement, analysis and delivery of effective strategies to improve team member engagement.
  • Ensure all associates demonstrate competency on Mayfield's basic systems and processes prior to beginning their job specific role. Additionally, this position will facilitate outside health organizations' system access as necessary.
  • Coach and encourage associates, managers, and physicians to uphold and promote customer experience fundamentals.
  • Utilize excellent communication and interpersonal skills. Establish and maintain professional relationships and work effectively with all levels of management, physicians, and associates.
  • Collaborate with management and associates to identify, develop, and implement additional learning opportunities as necessary.
  • Adapt trainings accordingly to emerging patient experience trends.
  • Facilitate regular training audits with management and lead team members to ensure training standards are being followed.
  • Partner with HR counterparts in the overall creation, design and administration of onboarding, performance management, succession planning and associate engagement programs.
  • Effectively manage, prioritize, and organize multiple projects and associate training.
  • Contribute to team effort by performing other duties as assigned.

Physical Requirements

Hand movement, including repetitive motions, grasping, holding, and finger dexterity. Reading, writing, and hand-eye coordination. Vision, including color distinction, and visual inspection. Hearing, talking, sitting, lifting up to 10 pounds, bending, and reaching. Valid driver's license required.

Environmental Requirements

Inside average office environment. Average office noise level.

Qualified candidates should send their resume to jobs@mayfieldclinic.com, fax to 513-569-5279 or mail to the HR Department, 3825 Edwards Road - Suite 300, Cincinnati, OH 45209. Please indicate that you are applying for the Training and Organization Development Consultant position.




Mission

The mission of the Mayfield Clinic is to provide the best neurosurgical care for our patients.

We will accomplish this through:

  • Superior clinical outcomes

  • Compassionate patient care

  • Education and research

  • Innovation

Values

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We embrace the importance of all individuals, and value their diverse backgrounds, skills, and contributions.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.